About The Position

Repair, recondition, and service Caterpillar and other Empire line allied machines, systems, and components in the field, and prepare equipment for delivery. Troubleshoot and diagnose machine and engine system malfunctions and failures. The role may require work in adverse weather, travel to remote locations, and acceptance of out-of-town assignments requiring extended overnight stays. Communicate equipment conditions, problems, recommendations, and repair processes to associates, clients, and management. This is designated as a safety-sensitive position.

Requirements

  • High school diploma or GED.
  • Current driver’s license.
  • At least 6 months of related experience.
  • Completion of TRAIN test evaluation.
  • Ability to speak, read, comprehend, and write in English.
  • Required DOT licensing, medical card, and endorsements according to vehicle size.
  • Ability to obtain and maintain a CDL if required by state or federal law.
  • Knowledge of CAT machine components and systems.
  • Technical skill competence and ability to operate and understand diagnostic equipment, including computerized instrumentation.
  • Ability to communicate verbally and in writing about equipment conditions, problems, recommendations, and repair processes.
  • Ability to work cooperatively and communicate effectively.
  • Acceptable attendance in accordance with company standards and requirements.
  • Ability to meet the physical demands of the job, including lifting or moving up to 50 pounds; sitting, standing, walking, reaching, climbing or balancing, and stooping or kneeling.
  • Required close, distance, and peripheral vision.

Nice To Haves

  • Forklift operation certification(s), if required to operate a forklift.

Responsibilities

  • Troubleshoot and diagnose equipment malfunctions and failures.
  • Repair, recondition, and maintain equipment and components.
  • Prepare equipment for delivery and prepare service reports.
  • Plan and control the cost of repair jobs.
  • Maintain company equipment in a clean and orderly condition.
  • Work safely and comply with applicable safety policies, company policies, procedures, and standards.
  • Maintain good client relations and support corporate marketing objectives.
  • Own and maintain required personal tools.
  • Learn and use Empire, Caterpillar, and allied product procedures and systems.
  • Maintain a current MSHA card if required by the work area.
  • Provide on-the-job training to technicians and helpers as assigned.
  • Make warranty recommendations.
  • Clarify job instructions and discuss job scope or progress with appropriate individuals.
  • Work overtime as needed and travel to remote locations as needed.
  • Promote corporate values and perform other related duties as assigned.
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