Rent-a-Car Supervisor

Indie Campers • Rutherford, NJ

6d

About The Position

The Rent-a-Car Supervisor oversees daily operations at a small depot, personally executing and coordinating workflows because of the reduced team size and absence of specialised units. The role is 70–80% hands-on and focuses on smooth operations, strong customer service, accurate documentation, and fleet readiness. It also includes responsibility for depot cost control through efficient use of consumables, preventing unnecessary expenses, minimising rework, and disciplined operational spending.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability and ability to participate in daily depot workflows.
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
• Category B driving licence.
• English proficiency is mandatory.
• Ability to lift or move light-to-moderate items weighing 10–15 kg.
• Ability to stand, walk, and move around the depot for long periods.
• Comfort working indoors and outdoors in varying weather conditions.
• Flexibility to work weekends, holidays, and peak periods to support operational needs.
• Flexibility to work extended shifts during peak seasons.

Nice To Haves

• French proficiency.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
• Promptly escalate complex technical or mechanical problems to regional servicing teams.
• Maintain accurate fleet status and readiness in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate SOPs and support onboarding tasks for new hires.
• Oversee preparation and presentation of RVs for sales appointments.
• Control depot costs by using consumables efficiently, preventing unnecessary expenses, minimising rework, and maintaining disciplined operational spending.

Benefits

• Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.
• Performance and referral bonuses.
• Free road trips to experience Indie trips around Europe, North America, and Oceania.
• Benefits are offered, but not specified.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed