Renewals Specialist

SpyCloud•Austin, TX

2d•$50,000 - $71,500

About The Position

The Renewals Specialist manages and processes SpyCloud customer renewals, ensuring high customer satisfaction throughout the renewal cycle, accurate data, and strong customer interactions in partnership with the Customer Success Management team. The role owns renewals from start to finish, including customer notifications, quote creation, and closing renewal opportunities. It also facilitates customer commitments and payment, maintains renewal records and processes in CPQ, and monitors renewal dates and metrics to support timely completion and retention goals. The specialist communicates with customers as needed, escalates opportunities when appropriate, and reports renewal metrics to Customer Success Management and the VP, Customer Success.

Requirements

Highly detail-oriented, with the ability to handle a large volume of renewal activity.
Strong customer service, listening, and communication skills.
A customer-focused approach to managing renewals and customer interactions.
Experience working on a team and a team-player mentality.
Exceptional work ethic and a proactive approach to time management and organization.
Excellent communication, organizational, and multitasking skills.
At least 3 years of professional experience in sales, account management, customer success, finance, or a related industry.
Familiarity with Software as a Service (SaaS) solutions.
BA/BS/undergraduate degree or equivalent experience required.
Salesforce experience required.

Nice To Haves

CPQ experience preferred.

Responsibilities

Own the renewals process from start to finish.
Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
Facilitate customer commitment and follow-through to secure payment.
Work in CPQ and ensure data and processes are complete and accurate.
Partner with the Customer Success Management team to review historical customer needs and the current customer landscape.
Create renewal quotes and purchase orders that follow company guidelines and expectations.
Monitor renewal dates and proactive metrics to ensure renewals are completed on time.
Communicate and follow up directly with customers as needed.
Identify opportunities requiring escalation and work to find optimal solutions.
Report renewal metrics to Customer Success Management and the VP, Customer Success.
Achieve established retention goals.

Benefits

401(k) with employer contribution (U.S.).
Health, vision, and dental insurance (U.S.).
Health Savings Account available with employer contribution (U.S.).
Employer-paid life, short-term disability, and long-term disability insurance (U.S.).
Generous PTO plan and 16 paid holidays per year (U.S.).
Retirement savings plan with employer contribution (U.K.).
Employer-provided private health insurance and healthcare cash plan (U.K.).
Employer-paid life insurance, income replacement, and critical illness protection (U.K.).
Employee Assistance Program (U.K.).
25 days of annually accrued holiday, 8 paid bank holidays, and a paid company shutdown during winter holidays (U.K.).
Flexible and remote-friendly work options.