Renewals Specialist

Omnissa•Atlanta, GA

8d•$56,138 - $93,563•Hybrid

About The Position

Omnissa is seeking Renewals Specialists to support its Corporate Accounts business. This is a high-volume, transactional role focused on managing customer renewals efficiently and accurately. The Corporate Renewals team works in a fast-paced environment and differs from Premier and Strategic teams, which focus more on account management and long-term customer engagement for larger, more complex renewals. The position may suit early-career professionals interested in building a career in SaaS or technology sales. The specialist manages the renewal process for assigned customer accounts, engages customers in advance of contract renewals, serves as the initial contact for renewal discussions, and helps customers recognize the value of Omnissa’s solutions. The role also involves identifying at-risk accounts and potential growth opportunities, maintaining renewal records in Salesforce, monitoring performance and risks, and sharing insights to improve renewal operations and customer touchpoints. The role is based in Atlanta, Georgia, with a hybrid schedule requiring three days per week in the office. It is eligible for commission, with typical on-target earnings of USD $56,137.50–$93,562.50 per year. Actual compensation may vary based on location, experience, education, skills, and other relevant factors. Omnissa describes its benefits as including employee ownership, health insurance, a 401(k) with matching contributions, disability insurance, paid time off, and growth opportunities. The position is not eligible for employment-based immigration sponsorship.

Requirements

0–2 years of experience in customer-facing or sales-related roles, such as SaaS, subscription-based sales, retail sales, or similar.
Strong drive and motivation to build a career in technology sales.
Ability to thrive in a high-volume, transactional sales environment.
Excellent communication and organizational skills.
Customer-first mindset with a focus on efficiency and accuracy.
Familiarity with CRM systems; Salesforce is preferred.
Fluency in English.
Bachelor’s degree preferred, or an equivalent combination of education and relevant professional experience.

Nice To Haves

Fluency in Spanish.
Familiarity with Salesforce.

Responsibilities

Manage the end-to-end renewal process for a high volume of assigned customer accounts.
Proactively engage customers 90–120 days in advance to confirm contract terms and secure renewals.
Ensure renewal notifications, reminders, and confirmations are accurate and timely.
Serve as the first point of contact for renewal discussions.
Help customers recognize the ongoing value of Omnissa’s solutions.
Escalate customer concerns to appropriate internal teams when needed.
Identify at-risk accounts and flag them for follow-up by Customer Success or Sales.
Identify appropriate upsell or cross-sell opportunities and route them to Account Executives.
Execute a disciplined, transactional renewal process to deliver high retention rates.
Maintain detailed records of renewal activities in Salesforce.
Track and report on renewal rates, churn risks, and upsell opportunities.
Provide insights to improve renewal operations and customer touchpoints.