Renewals Specialist

Omnissa • Atlanta, GA

6d • Hybrid

About The Position

Omnissa is seeking Renewals Specialists to support its Corporate Accounts business. This high-volume, transactional role manages customer renewals efficiently and accurately in a fast-paced environment. The Corporate Renewals team differs from the Premier and Strategic teams, which focus more heavily on account management and long-term customer engagement. The role is suitable for early-career professionals, including recent graduates and people transitioning from retail sales or seeking to enter SaaS and technology sales. Team members may use the position as a stepping stone to field sales or account management.

Requirements

• 0–2 years of experience in customer-facing or sales-related roles, such as SaaS, subscription-based sales, or retail sales.
• Strong drive and motivation to build a career in technology sales.
• Ability to thrive in a high-volume, transactional sales environment.
• Excellent communication and organizational skills.
• Customer-first mindset with a focus on efficiency and accuracy.
• Familiarity with CRM systems; Salesforce is preferred.
• Fluency in English.

Nice To Haves

• Fluency in Spanish.
• Bachelor’s degree; equivalent education and relevant professional experience may also be considered.

Responsibilities

• Manage the end-to-end renewal process for a high volume of assigned customer accounts.
• Engage customers 90–120 days in advance to confirm contract terms and secure renewals.
• Ensure renewal notifications, reminders, and confirmations are accurate and timely.
• Serve as the first point of contact for renewal discussions.
• Help customers recognize the ongoing value of Omnissa’s solutions.
• Escalate customer concerns to appropriate internal teams.
• Identify at-risk accounts and flag them for follow-up by Customer Success or Sales.
• Identify potential upsell or cross-sell opportunities and route them to Account Executives.
• Deliver high retention rates through a disciplined, transactional renewal process.
• Maintain detailed records of renewal activities in Salesforce.
• Track and report renewal rates, churn risks, and upsell opportunities.
• Provide insights to improve renewal operations and customer touchpoints.

Benefits

• Employee ownership
• Health insurance
• 401(k) with matching contributions
• Disability insurance
• Paid time off
• Growth opportunities
• Commission eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed