Renewals Specialist

SpyCloud • Austin, TX

1d

About The Position

The Renewals Specialist manages and processes SpyCloud customer renewals, ensuring high customer satisfaction throughout the renewal cycle, accurate data, and effective collaboration with the Customer Success Management team. The role owns the renewal lifecycle from customer notifications and quote creation through closing renewal opportunities, while helping secure customer commitments and payments. It also involves reviewing customer history and current needs, creating quotes and purchase orders in accordance with company guidelines, tracking renewal dates and metrics, communicating with customers, escalating issues, reporting results, and meeting retention goals.

Requirements

• Highly detail-oriented and able to manage a large volume of renewal activity.
• Strong customer service, listening, and communication skills, with a customer-focused approach.
• Experience working on a team and a collaborative team-player mentality.
• Exceptional work ethic and a proactive approach to time management and organization.
• Excellent communication, organizational, and multitasking skills.
• At least 3 years of professional experience in sales, account management, customer success, finance, or a related industry.
• Familiarity with Software as a Service (SaaS) solutions.
• BA/BS/undergraduate degree or equivalent experience required.
• Salesforce experience required.

Nice To Haves

• CPQ experience preferred.

Responsibilities

• Own and execute the full renewals process, including notifying customers, building quotes, and closing renewal opportunities.
• Facilitate customer commitment and follow-through to secure payment.
• Use CPQ and ensure data and processes are complete and accurate.
• Partner with Customer Success Management to review customers’ historical needs and current landscape.
• Create renewal quotes and purchase orders in accordance with company guidelines and expectations.
• Track renewal dates and use proactive metrics to ensure renewals are completed on time.
• Communicate and follow up directly with customers as needed.
• Identify opportunities requiring escalation and work toward optimal solutions.
• Report renewal metrics to Customer Success Management and the VP, Customer Success.
• Achieve established retention goals.

Benefits

• 401(k) with employer contribution (U.S.-based employees).
• Health, vision, and dental insurance (U.S.-based employees).
• Health Savings Account (HSA) available with employer contribution (U.S.-based employees).
• Employer-paid life, short-term, and long-term disability insurance (U.S.-based employees).
• Generous PTO plan and 16 paid holidays per year (U.S.-based employees).
• Retirement savings plan with employer contribution (U.K.-based employees).
• Employer-provided private health insurance and healthcare cashplan (U.K.-based employees).
• Employer-paid life insurance, income replacement, and critical illness protection (U.K.-based employees).
• Employee Assistance Program (U.K.-based employees).
• 25 days of annual accrued holiday, 8 paid bank holidays, and a paid company shutdown during winter holidays (U.K.-based employees).
• Flexible and remote-friendly work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level