Renewals Specialist

Catapult Sports • Boston, MA

3d

About The Position

Catapult is seeking a driven, results-oriented Renewals Specialist to join its commercial team. This customer-facing role partners with the Business Development Manager (BDM) who owns each customer relationship, engaging customers throughout the renewal process to deliver a strong renewal experience and drive retention. The position reports to the Renewals Manager and works closely with BDMs, Customer Success, Legal, Finance, and other teams to manage customer contracting requirements. Success calls for excellent communication and interpersonal skills, operational excellence, deal negotiation experience, the ability to learn Catapult’s products and policies, and strong internal relationships. The role suits someone motivated to make an impact in a fast-paced, evolving environment.

Catapult is a sports technology company serving more than 5,000 teams around the world. Its products and insights support professional teams in making data-driven decisions about athlete health, performance, video, and AI.

Requirements

• At least 2 years of experience in a customer-facing sales, renewals, account management, or revenue role in a fast-paced, competitive environment.
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution, with a track record of strong performance against targets.
• Outstanding verbal and written communication skills, including the ability to present to diverse internal and external audiences.
• Strong problem-solving, organization, project management, and negotiation skills.
• Ability to manage multiple concurrent renewals of varying complexity while meeting critical deadlines.
• Ability to build relationships with customers, BDMs, procurement teams, and cross-functional partners.
• Comfort working in a shared-ownership model in which the BDM owns the customer relationship.
• Self-motivation and ability to navigate complex processes and resolve obstacles to renewal execution in an evolving environment.
• Offers of employment are subject to Catapult’s positive prehire check.

Responsibilities

• Manage the end-to-end renewal process for assigned accounts, including timelines, coordination, and execution, to support retention and renewal outcomes.
• Engage customers at least 120 days before renewal, in coordination with the account’s BDM, to understand requirements, set timelines, and address potential obstacles early.
• Prepare accurate renewal quotes, order forms, and contracts in accordance with Catapult policies.
• Partner with BDMs to identify opportunities for expansion, consolidation, or changes to existing agreements.
• Use CRM and reporting tools to maintain accurate renewal forecasts, track performance and timelines, flag at-risk accounts, and update management on status, risks, and opportunities.
• Coordinate with BDMs, Customer Success, Legal, and Finance to meet customer contracting, procurement, security, and compliance requirements.
• Help build repeatable renewal processes and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed