Renewals Specialist

Zscaler

1d•$92,820 - $132,600•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Renewals Specialist to join our team. This is a US based, remote role, reporting to the VP of Sales. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command.

Requirements

3+ years experience in Sales, Deal Desk, Renewals, or Renewal Operations
Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles
Proficiency with CRM and CPQ tools
Innovative and disruptive thinking to identify the best strategies for customer retention and growth beyond the current renewal motion
Exceptional communication, organization, and cross-functional project management skills

Nice To Haves

Proven track record of managing renewals in the cybersecurity industry or a similarly complex technical field
Advanced experience with Gainsight or similar customer success platforms to drive data-driven retention strategies
Experience navigating complex, multi-million dollar global renewals with a high degree of negotiation expertise

Responsibilities

Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time
Monitor account health and customer risk signals to surface churn risks and growth opportunities
Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams
Lead structured renewal forecast cadence calls with account teams for the current and future quarters
Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes