Renewals Manager

Dolby Laboratories, Inc.•Atlanta, GA

2d•$109,700 - $150,600•Hybrid

About The Position

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers’ infrastructure to make content experiences more effective, meaningful, and engaging for consumers. About Dolby OptiView Dolby OptiView is a video streaming software company helping enterprise and mid-market organizations deliver exceptional audio and video experiences. Our SaaS platform serves customers across media, advertising, and real-time communications.

Requirements

5+ years in SaaS or subscription business with direct renewal pipeline experience
Strong Salesforce proficiency; familiarity with billing/contract systems (Zuora or similar)
Proven ability to build recurring revenue forecasts and communicate NRR/GRR/ARR-at-risk to senior leadership
Strong cross-functional influence without direct authority
AI-native mindset and builder's instinct — comfortable using AI tools and defining business problems for AI development
Customer-facing maturity — credible in executive commercial conversations
Comfort with significant ambiguity — energized by building structure where little exists

Nice To Haves

Experience with Customer Success platforms (Gainsight, ChurnZero, or similar); experience in video streaming, AdTech, or media SaaS; background in sales/revenue operations; high-growth SaaS experience where processes were built, not inherited

Responsibilities

Pipeline and forecasting. Own the end-to-end renewal pipeline in Salesforce across all segments. Build and maintain a rolling multi-quarter forecast. Report on NRR, GRR, churn, and ARR-at-risk to leadership and Finance.
Engagement triage. Decide which renewals process straight-through, which require CSM partnership, and which require AE engagement.
Direct customer engagement. Engage customers on commercial discussions and case-by-case interventions to progress renewals or de-escalate risk.
Automation and tooling. Design automated renewal communication workflows. Identify gaps in Salesforce and adjacent tools; influence Sales Operations, Finance, and IT to close them.
Churn analysis and commercial intelligence. Capture structured churn reasons at every close. Produce quarterly commercial insights report — surfacing patterns in churn, downgrades, pricing pushback, and competitive context to product, pricing, and leadership.
Cross-functional coordination. Partner with CSM, TAM, Support, Delivery, Sales, Finance, Billing Support, Product, and Legal. Co-author renewal readiness assessments with inputs from CSM, TAM, and Support.
AI-driven evolution. Drive aggressive use of AI to scale the renewal motion. Evolve toward strategic oversight of AI-driven renewal workflows; focus human attention on edge cases and continuous refinement of the model.