Enterprise Renewals Manager

Okta•Boston, MA

20h•Remote

About The Position

Okta is seeking a high-impact, strategic thinking Enterprise Renewals Manager to lead renewals in the Northeast Region. In this role, you will own the end-to-end renewal lifecycle, ensuring long-term retention while identifying and executing expansion opportunities within complex, high-dollar contracts. You will work closely with internal resources to develop strategies to attain successful customer renewals and maximize customer usage. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Requirements

5+ years of experience in renewals, account management or equivalent customer facing role
Executive presence and the ability to synthesize complex renewal data into actionable insights for Regional Sales Leadership
Proven experience operating cross-functionally with Customer Success leadership to drive regional retention goals
Comfort negotiating complex, enterprise license agreements
Ability to tactfully close deals with a high degree of integrity and independence
Proven influencer and negotiator
Highly organized with strong attention to detail
Strong oral, written and presentation skills
Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
Experience recording information in Salesforce or similar CRM system preferred
Team player who enjoys assisting where needed and finding ways to help
High activity level, enthusiastic, self-motivated, tenacious
4 year college degree or equivalent business experience

Responsibilities

Manage all aspects of the subscription renewal process for a defined set of customers to ensure continuous access to Okta products and services, drive long-term agreements, and maintain and grow Okta revenue.
Identify "at-risk" signals and build mitigation strategies 9-12 months prior to renewal.
Confidently present ROI and business impact to c-level executives, shifting the conversation to true business outcomes.
Maintain a high degree of forecast accuracy both annually and quarterly for your book of business.
Convey the value proposition for Okta product subscriptions, technical support, and other services.
Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address risk in the business.
Lead pricing strategy and negotiations.
Provide timely proposals and quotes in line with terms of customer and/or partner agreements.
Work closely with finance and legal teams to ensure all contracts meet customer and Okta needs.
Track and maintain customer data and renewal information in Okta systems, including Salesforce.
Work on assigned projects and take initiative to improve the way our team operates.