Senior Renewals Manager

Dayforce

2d•$80,500 - $143,800•Remote

About The Position

The Senior Renewals Manager is an individual contributor role within the Revenue Operations organization, responsible for owning and executing the end-to-end renewal lifecycle for a portfolio of strategic and enterprise customers. This role is focused on retention, risk mitigation, and contractual accuracy, ensuring renewal outcomes align with both customer objectives and company revenue goals. This individual plays a critical role in driving Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities in partnership with Sales and Customer Success.

Requirements

5–8+ years of experience in SaaS, technology, or enterprise software in renewals, revenue operations, customer success, or account management
Proven track record managing complex renewals, including contract creation, negotiation support, and forecasting
Strong understanding of Net Revenue Retention (NRR) and key drivers of recurring revenue
Experience identifying and qualifying expansion opportunities while maintaining focus on renewal execution
Excellent communication and collaboration skills across cross-functional teams and customer stakeholders
Strong organizational skills with high attention to detail and the ability to manage multiple priorities
Proficiency with CRM and contract management tools (e.g., Salesforce, CPQ or RCA, Gong, DocuSign CLM, or similar)
Analytical mindset with the ability to interpret data, trends, and performance metrics
Strategic thinking with the ability to structure and optimize renewal deals

Nice To Haves

Experience working with global enterprise accounts or complex, multi-entity deals
Experience in regulated industries or public sector renewals
Background in deal desk, pricing strategy, or advanced contract management

Responsibilities

Own the full customer-facing renewal lifecycle for a portfolio of strategic and enterprise accounts, from initiation through contract execution
Partner closely with Account Executives to define and execute renewal strategies
Create, prepare, and manage renewal contracts in collaboration with Finance and Legal, ensuring accuracy, compliance, and policy alignment
Align renewal terms with customer objectives by working closely with Customer Success Managers and Sales leadership
Proactively identify renewal risks and drive cross-functional mitigation strategies
Maintain accurate renewal forecasts and pipeline data within CRM and renewal management systems
Serve as a key liaison between customer-facing teams and internal operational stakeholders to ensure seamless execution
Support pricing strategy and contract structuring within defined guidelines