Renewals Manager

Relias•Morrisville, NC

1d•Hybrid

About The Position

Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference. Relias is a leading provider of cutting-edge software solutions designed to empower healthcare organizations in managing their compliance needs effectively. We are dedicated to helping our clients stay compliant with the ever-evolving regulatory landscape. The Renewal Manager proactively manages renewals for assigned accounts with a focus on retention and growth. You'll play a vital part in our core business strategy by establishing customer relationships and maximizing revenue.

Requirements

2+ years Renewal or Account Management experience in a SaaS sales environment
Experience forecasting renewals
Experience with Client Relationship Management (CRM): ability to effectively manage and nurture client relationships to achieve mutual success
Experience with CRM Tool Management: utilization of CRM tools to improve overall client experience
Experience with Client Discovery: understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Experience with Negotiations: ability to strategically and effectively engage in discussions to reach mutually beneficial agreements with clients, partners, or stakeholders in the SaaS and/or eCommerce sectors
Experience with Renewal Cycle Management: strategically manage and optimize the process of renewing client contracts or subscriptions in the SaaS and/or eCommerce sectors
Bachelor’s Degree

Responsibilities

Serve as the primary contact for renewal-related discussions.
Build and leverage customer relationships for retention.
Manage renewals, negotiate contracts, and develop territory plans.
Respond to inquiries, upsell, and optimize customer packages.
Maximize account pricing, usage, and contract standardization.
Identify service issues, facilitate renegotiations, and coordinate sales documentation.
Independently manage time for valuable client interactions.
Collaborate with the entire account team.
Proactively mitigate risks and document opportunities.
Utilize technology for remote presentations.
Manage opportunity pipeline and provide accurate forecasts.

Benefits

Fantastic health and wellness benefits package
Outstanding 401k match
Flexible PTO program
Generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees