Renewals Sales Specialist

SolarWinds•Miami, FL

4d•Hybrid

About The Position

SolarWinds is seeking a Renewals Sales Specialist to drive customer conversions and industry-leading renewal rates while managing a large volume of renewals across the North America territory. The role involves a high daily volume of calls and emails, with a minimum of 30 per day, and is identified as a night-shift position in a hybrid work environment. The specialist builds trusted relationships with existing customers, partners, and internal stakeholders to secure timely renewals, reduce churn, and identify opportunities for account growth, expansion, and cross-sales. The position advocates for customers, coordinates issue resolution across departments, maintains accurate customer and license records, and raises customer trends for broader organizational analysis. Success requires strong communication, customer service, commercial judgment, problem-solving, urgency, attention to detail, and product knowledge.

Requirements

At least 2 years of experience in a quota-carrying role.
At least 2 years of experience in a technical sales role.
Bachelor’s degree from an accredited university or equivalent work experience.
Ability to network and build trust internally and externally.
Ability to navigate complex situations and bring clarity.
Excellent verbal and written communication skills.
Strong attention to detail, including monitoring work and organizing time and resources efficiently.
Strong sense of urgency and business acumen to manage multiple issues or projects through timely resolution.
Problem-solving ability, including anticipating and evaluating problems and identifying procedural improvements.
Customer service skills, including listening and responding effectively, resolving customer problems, and working collaboratively to exceed customer expectations.
Ability to develop strong product and system knowledge to demonstrate software value and identify upsell opportunities.
Enjoys working in a fast-paced, team-focused environment.

Nice To Haves

Previous experience with CRM tools such as NetSuite or Salesforce, or with Tableau, Gong, Outreach, and similar tools.

Responsibilities

Drive customer conversions and renewal rates while managing a large volume of renewals.
Handle a minimum of 30 calls and emails per day across the North America territory.
Collaborate with customers, partners, and internal stakeholders, including legal, finance, sales, support, and engineering.
Build trusted relationships with key accounts, customer stakeholders, and executive sponsors within the existing customer base.
Identify customer requirements and roadblocks, and use account management and commercial capabilities to close renewals on time.
Partner with Customer Success and Account Executives to identify account growth, expansion, and cross-sale opportunities.
Develop and execute strategies to decrease churn across the assigned customer base.
Prioritize accounts and responsibilities, distinguishing at-risk accounts while balancing daily activity and sales velocity.
Work with customers to resolve issues that may prevent them from maintaining their relationship with SolarWinds.
Maintain accurate customer records, including licenses, software expiration dates, shipping addresses, and contact information.
Coordinate across departments to advocate for customers and resolve issues, including collection efforts, legal requirements, pilot programs, and escalations to support and engineering.
Negotiate and adjust time frames while closing sales and maintaining a high-quality customer experience.
Raise customer-segment issues and trends to the broader organization for analysis and resolution.
Assess customer sentiment and advocate on customers’ behalf to ensure an optimal customer experience.