Renewals Manager

Hearst•Carmel, IN

3d•Hybrid

About The Position

In Some Jobs You Take Orders. In This One, You Write History. Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health. We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth. Are you ready for this exciting challenge? The First Databank (FDB) is currently seeking a Renewals Manager who owns the end-to-end renewal lifecycle for assigned customer accounts to maximize recurring revenue retention, minimize churn risk, and ensure contractual compliance. This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is measured through retention outcomes, renewal velocity, forecast accuracy, and customer engagement effectiveness. AI-enabled workflow automation, renewal analytics, and contract intelligence tools are embedded into this role to improve efficiency, reduce manual work, and strengthen renewal decision-making. The position will be based out of the Carmel, IN office and follows a hybrid work model, with an expectation to work onsite at least three days per week.

Requirements

Renewal Strategy Execution
Revenue Retention Management
Contract Administration
Forecast Accuracy
Cross-Functional Collaboration
Customer Communication
Operational Process Improvement
Data Analysis & Reporting
Risk Identification & Escalation
AI-Assisted Workflow Management
Experience supporting enterprise or mid-market customer renewals.
Familiarity with recurring revenue metrics including ARR, GRR, and NRR.
Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.
Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.
Knowledge of subscription pricing and escalation frameworks.

Responsibilities

Manage a portfolio of customer renewals across multiple contract types and segments.
Drive proactive renewal engagement beginning 90–180 days prior to contract expiration.
Coordinate renewal timelines, approvals, pricing validation, and execution activities.
Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.
Maintain renewal documentation accuracy within CRM and contract management systems.
Achieve assigned gross and net revenue retention targets.
Identify renewal risk indicators and escalate high-risk accounts with mitigation recommendations.
Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.
Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.
Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.
Collaborate with Legal and Finance on non-standard contract terms, invoicing, and pricing approvals.
Support Sales teams with expansion opportunities identified during renewal discussions.
Work with Revenue Operations to improve renewal workflows, reporting, and automation.
Utilize AI-enabled tools for renewal forecasting, contract summarization, risk identification, and workflow prioritization.
Validate AI-generated contract insights for accuracy and business applicability.
Identify repetitive renewal activities appropriate for automation.
Support adoption of AI-assisted operational processes across renewal workflows.