Renewal Operations Senior Manager

Salesforce•Toronto, ON

1d•CA$133,200 - CA$183,200

About The Position

Salesforce is seeking a strategic and impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes. This role identifies process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes. The Senior Manager will be a data-oriented leader responsible for proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes.

Requirements

8+ years in Renewals/Sales Operations, Revenue Operations, Business Operations, Consulting, or a similar role
Strong analytical and problem-solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations, coupled with a keen attention to detail
Strong working knowledge of SQL, SOQL, and Python for data querying, transformation, and analysis
Expertise in CRM platforms and renewal processes
Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management
Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives
Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment
Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Responsibilities

Lead and oversee the maintenance of critical renewals data and workflows
Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution
Drive decisions and act as a key escalation point to assess issues and drive resolution
Identify process needs and drive future state solutions, translating data model, system, and go-to-market changes into scalable operational workflows while streamlining execution
Champion data quality improvement initiatives to ensure users have access to accurate and timely information
Leverage AI, Slack, Python, data, and other tools to automate workflows, optimize operational processes, and drive scalable and data informed decision making
Maintain accurate, up-to-date process documentation and support change management to ensure successful adoption of new and updated processes
Contribute to special projects and cross-functional initiatives, ensuring operational readiness and providing recommendations as needed