Senior Renewal Account Manager
About The Position
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from. You enjoy building long‑term relationships with senior customers and being trusted to handle the moments that matter most. You like solving complex problems, having thoughtful commercial conversations, and helping customers see real value in what they use every day. We’ll rely on you to protect and grow some of our most important customer relationships — and you’ll have the space and support to do your best work.
Requirements
- Experience working with enterprise or private equity‑backed customers in a business‑to‑business software environment.
- 5-7 years managing large, complex renewals or strategic customer portfolios.
- Confidence navigating commercial contract structures and higher‑risk renewal scenarios.
- Experience using customer relationship management (CRM) tools and data to guide renewal decisions.
- An interest in mentoring others and sharing practical approaches to complex renewals.
Responsibilities
- Own the full renewal journey for a portfolio of strategic, high‑value customers.
- Lead clear, consultative renewal conversations with senior and C‑level stakeholders, focusing on value and long‑term partnership.
- Manage complex, multi‑year contract renewals, working closely with Customer Success, Sales, Product and Support to remove obstacles.
- Use customer insight, product usage and business goals to forecast renewals accurately and share best practice across the team.
Benefits
- 22 days paid time off
- 11 company paid holidays
- medical insurance
- dental insurance
- vision insurance
- 5% 401(k) company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
