Renewal Manager

CGS Immersive • Saint John, NB

2d

About The Position

As a Senior Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.

Requirements

• Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
• Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
• Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
• Effective communicator with strong interpersonal, negotiation, and presentation skills.
• Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.

Nice To Haves

• Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.
• Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.
• Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.
• A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.

Responsibilities

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
• Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
• Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
• Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
• Strong documentation skills will be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed