Renewal Portfolio Manager

Sun Life•Wellesley Hills, MA

6d•Hybrid

About The Position

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK. The Renewal Portfolio Manager (RPM) is a revenue generating role that is responsible for managing the end-to-end renewal process and owning renewal outcomes for Sun Life’s Small Business segment 2-49 enrolled lives. The position is accountable for achieving persistency and growth targets through case retention, organic growth and cross-selling additional lines of coverage on the assigned block of business.

Requirements

Ability to multi-task and work accurately and effectively in a fast paced environment.
Ability to set priorities in a high volume, fast-paced environment.
Ability to collaborate and negotiate with remote internal partners.
Ability to actively listen to clients, paying attention to their needs, wants, likes, dislikes, trends, ideas and suggestions.
Knowledgeable, service-oriented professional approach.
Flexibility, adaptability and the ability to pitch in and support the team at all times.
Ability to influence the horizontal process and influence the owners of each part of the process.
Excellent problem solving skills with high energy and enthusiasm.
Strong verbal and written communication skills.
Thorough understanding of contract provisions and administrative policies and procedures.
In-depth knowledge of group insurance products and processes.
Ability to understand, interpret and explain contracts, plan design option, and rating factors.
Demonstrated knowledge of underwriting principles and rating philosophies.

Nice To Haves

College degree preferred.
One to Two years of account management experience or equivalent industry experience in Insurance or Employee Benefits is preferred.

Responsibilities

Responsible for renewal management on cases with 2-49 enrolled lives: reviews case details and renewal outputs, ensuring accuracy and alignment to block rated methodology.
Focuses on identifying cross-selling opportunities, supporting client retention strategies, and building strong broker and partner relationships.
Owns renewal results for block of business; responsible for achieving persistency and growth targets through effective retention efforts and cross selling additional lines of coverage.
Builds and maintains external relationships with key personnel at the agencies in assigned territory.
Builds and maintains relationships with internal teams to facilitate customer inquiries/issue resolution in conjunction with the renewal process.
Builds and maintains relationships with sales reps, Account Executives and internal service teams.
Collaborates regularly on opportunities, threats, and necessary action plans to meet customer and broker needs throughout the renewal process.
Tracks and maintains all current renewal status and data.
Organize information to be relevant and timely to follow Sun Life internal process, deliver timely renewals to the market.
Set appropriate and reasonable expectations with internal and external partners.
Maintains proper documentation of all renewal activities in all systems including, but not limited to, Salesforce.
Manages Lead Generation Integrations, including reviewing inbound leads, validating accuracy and eligibility, and routing opportunities to the appropriate sales or internal partners for follow-up.
Performs other duties as needed.