Customer Renewal Manager

Impact.com•New York, NY

9d•$80,000 - $100,000•Onsite

About The Position

As a Renewal Manager, you will have commercial ownership over a portfolio of 200+ accounts. Your role is highly collaborative, and you will be working with internal and external partners to grow accounts at the time of renewal, mitigate down sells, drive incremental revenue expansion and execute contract changes throughout the customer lifecycle. This role offers you the opportunity to grow commercial negotiation skills, build customer sales processes and contribute to the rapid growth of the department and impact.com.

Requirements

SaaS renewals, customer success, and/or sales experience
Highly organized, detail-oriented, and have excellent time management skills.
Takes initiative and ownership, enthusiastic and eager to learn
Strong communication, effective problem-solving, and presentation skills.
Experience handling objections at different levels of organizations.
Seeks to understand multiple perspectives in a situation and has great conflict resolution skills
Embraces teamwork and cross-team collaboration.
Solve problems with curiosity and creativity
Are passionate about creating a great customer experience
Embody the characteristics of Humble, Hungry and Smart

Responsibilities

Utilize business development skills to successfully uncover revenue expansion and retention opportunities.
Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top-tier customers and partners.
Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com.
Use creative problem-solving skills to balance customer needs and business outcomes.
Build, manage, and forecast customer revenue pipelines (including renewals, upsells and cross-sells).
Contribute directly to the development and growth of the high-performing team.
Have fun! We are a team that values creativity, learning, and growing in a supportive and helpful environment – all while having some laughs and a good time.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts
401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement policy
Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription
PXA courses
Parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses.