Remote Upgrades Engineer

Baxter International Inc.•Raleigh, NC

4d•$80,000 - $110,000

About The Position

Care Communications, a division of Baxter, delivers clinical communication, workflow automation, and mobile communication solutions to healthcare facilities. Remote Upgrades Engineers assess existing Baxter Care Communications installations and upgrade products to the latest available software packages. The work requires detailed knowledge of software, hardware, network design and topology, and network integrations. The engineer leads and performs product upgrades, including site assessments, upgrading applications on servers and proprietary devices or hardware, configuring system networks, and coordinating with customer IT teams. The role also supports complex integrations, validates post-upgrade performance and reliability, resolves issues with multidisciplinary teams, and contributes to continuous process improvement. The position reports to the Remote Services Manager. Baxter describes its workplace policy as flexible and requires a minimum number of onsite days each week; the policy may change based on business needs and local requirements. The estimated base salary is $80,000–$110,000 annually, with possible discretionary bonuses. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available at this time.

Requirements

Bachelor of Science in Engineering, Computer Science, or a related field, or at least four years of equivalent experience in software and/or networking plus two of the listed certifications.
Strong collaboration and cross-functional interpersonal skills; the role regularly partners with R&D, project managers, and customers.
Knowledge in at least two of these areas: SQL, scripting, reporting engines or analytics (such as SAS Crystal); networking (TCP/IP, routing, switching, security); enterprise hardware (server/client OS, SANS, RAID); middleware (such as Rhapsody); HL7; Microsoft Windows; Linux or Kubernetes; or enterprise managed wireless networks.
Advanced understanding of Microsoft Windows platforms, SQL, IIS server, and other networked systems.
Advanced understanding of deploying and supporting Linux-based platforms, including Kubernetes, and associated networked systems.
Detailed knowledge of common network protocols and architecture, including TCP/IP, IP routing, the OSI model, and VLANs, and related security issues.
Detailed knowledge of client/server networking environments and standard processes, managed switches, VoIP, and network security.
Knowledge of Wi-Fi wireless technologies and security protocols.
Basic VoIP and/or PBX telephony knowledge and basic configuration experience.
Experience configuring, setting up, and debugging Windows- and Linux-based systems.

Nice To Haves

Preferred certifications include CompTIA Network+, CCNA or higher, CompTIA Security+, CompTIA Linux+, CompTIA ITF, CompTIA A+, Certified Kubernetes Administrator, or LPI Linux Essentials.

Responsibilities

Lead and perform upgrades of Baxter Care Communications products.
Perform site assessments, upgrade applications on servers and proprietary devices or hardware, configure system networks, and work with customer IT teams to understand environmental variables.
Lead detailed technical discussions with internal teams and third-party partners about complex integrations as needed.
Validate the performance, quality, and reliability of Baxter Care Communications products after upgrades.
Participate in multifunctional teams to solve and resolve complex issues.
Participate in teams focused on continuous process improvement.
Communicate effectively in oral and written form.

Benefits

Healthcare insurance, including medical and dental coverage starting on day one for eligible roles.
401(k) retirement savings plan with options for employee contributions and company matching.
Paid time off, described as ranging from 20 to 35 days based on length of service.
Paid holidays.
Paid parental leave.
Employee Stock Purchase Plan, with the ability to purchase company stock at a discount.
Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
Flexible Spending Accounts.
Educational assistance programs.
Family and medical leaves of absence.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.
Possible discretionary bonuses.