Sr. Manager, UEV Services & Upgrades

Ford Motor • Long Beach, CA

1d • Hybrid

About The Position

Ford’s Model E team is focused on delivering the company’s vision of a fully electric transportation future and industry-leading customer experiences for electric vehicle buyers and owners. This role designs and manages the next generation of software products for Ford Fathom, a future connected vehicle designed from the ground up in California. The position owns the end-to-end product lifecycle, from trend-spotting and ideation through design and engineering integration, partner collaboration, and market launch. The successful candidate will define connected-vehicle experiences for 2026 and beyond, balancing agile consumer software cycles with traditional automotive development while ensuring products meet Ford’s standards for safety, security, and quality.

The role leads matrixed teams and works with designers, engineers, technology partners, and commercial teams to build and launch connected experiences across the vehicle, Ford mobile experience, and accessory ecosystem. It also develops monetization strategies, manages software licensing and data privacy considerations, defines over-the-air update strategies, and uses customer and product performance data to guide continuous improvement.

Requirements

• Bachelor’s degree in computer science, engineering, product design, or business, or an equivalent combination of relevant education and experience.
• 5+ years of experience in both go-to-market and product management, with product strategy capabilities and the ability to define a vision in an emerging space.
• 3+ years of experience managing products involving mobile apps, cloud connectivity, and connected devices or digital experiences.
• 1+ year of experience with pricing, packaging, or monetization of software or services.

Nice To Haves

• Master’s degree or MBA.
• Experience at a leading consumer technology company, such as Apple, Google, or Samsung.
• Experience with subscriptions, paid features, or in-vehicle and connected-device platforms.
• Partnership or ecosystem-building experience.
• Experience in automotive, mobility, or consumer electronics.
• Familiarity with vehicle integration processes and modern Agile software development methodologies.
• Strong intuition for user experience, including driver-distraction guidelines and seamless human-machine interfaces (HMI).
• Proven ability to manage complex relationships with external technology partners.
• A drive to challenge the automotive status quo and bring consumer-technology speed and innovation to vehicles.
• Comfort operating in a highly matrixed environment and bridging cultural and operational gaps among designers, software developers, hardware engineers, and commercial teams.
• Dedication to creating customer “surprise and delight” moments through technology integration.

Responsibilities

• Monitor global consumer software and technology trends and translate them into a connected-experience roadmap.
• Own business cases for connected-vehicle software products, including pricing strategies, packaging models, and take-rate forecasts for paid features, subscriptions, and other monetized experiences.
• Develop strategies to synchronize fast-moving software lifecycles with traditional vehicle development cycles.
• Write product requirements that connect consumer software features with automotive requirements, including safety, reliability, and driver-distraction guidelines.
• Champion a seamless customer experience across the vehicle, Ford mobile experience, and accessory ecosystem, working with the counterpart responsible for accessories.
• Lead matrixed teams across software development, design, UI/UX, engineering, vehicle integration, and safety to deliver products on time and on budget; present priorities, tradeoffs, and results to senior leadership.
• Identify, negotiate, and collaborate with technology companies, software providers, and other partners to expand vehicle capabilities.
• Work with legal and business development teams on software licensing, data privacy compliance, and intellectual property for third-party technology.
• Develop go-to-market plans with Vehicle Program Management, Marketing, and Sales, including positioning, pricing, and the end-to-end customer journey.
• Define the over-the-air update roadmap for connected experiences, including post-purchase enhancements, bug fixes, and security patches.
• Monitor customer telemetry, usage, reviews, and warranty data to improve products and inform next-generation experiences.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new-parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager