Sr. Manager, UEV Services & Upgrades

Ford Motor Company • Long Beach, CA

1d • $148,800 - $281,700 • Hybrid

About The Position

Ford’s Model E team is focused on delivering the company’s vision of fully electric transportation and industry-leading customer experiences for electric vehicle buyers and owners. This role designs and manages the next generation of software products for Ford Fathom, a future connected vehicle designed in California. It owns the end-to-end product lifecycle, from trend identification and ideation through design and engineering integration, partner collaboration, and market launch.

The successful candidate will define connected vehicle experiences for 2026 and beyond, navigating the different pace of consumer software and traditional automotive development while working with designers and engineers. The leader ensures products delight customers while meeting Ford’s standards for safety, security, and quality. The position is hybrid, with a requirement to be onsite four or more days per week.

Requirements

• Bachelor’s degree in computer science, engineering, product design, or business, or an equivalent combination of relevant education and experience.
• At least 5 years of experience in both go-to-market and product management, with product strategy experience and the ability to define a vision in an emerging space.
• At least 3 years of experience managing products involving mobile apps, cloud connectivity, connected devices, or digital experiences.
• At least 1 year of experience with pricing, packaging, or monetization of software or services.
• Candidates must be legally authorized to work in the United States; employment eligibility will be verified at hire.

Nice To Haves

• Master’s degree or MBA.
• Experience at a leading consumer technology company such as Apple, Google, or Samsung.
• Experience with subscriptions, paid features, or in-vehicle and connected-device platforms.
• Partnership or ecosystem-building experience.
• Experience in automotive, mobility, or consumer electronics.
• Familiarity with vehicle integration processes and modern Agile software development methodologies.
• Strong user-experience intuition, including knowledge of driver distraction guidelines and seamless human-machine interfaces.
• Proven ability to manage complex relationships with external technology partners.
• Drive to challenge the automotive status quo and bring consumer-technology speed and innovation to vehicles.
• Comfort operating in a highly matrixed environment and bridging cultural and operational gaps among designers, software developers, hardware engineers, and commercial teams.
• Dedication to creating customer “surprise and delight” through seamless technology integration.

Responsibilities

• Monitor global consumer software and technology trends and translate them into a connected-experience roadmap.
• Own business cases for connected vehicle software products, including pricing strategies, packaging models, and take-rate forecasts for paid features, subscriptions, and other monetized experiences.
• Develop strategies to decouple software lifecycles from traditional vehicle development cycles and keep vehicle experiences fresh and relevant.
• Write product requirements that bridge consumer software features with automotive requirements for safety, reliability, and driver distraction.
• Lead the creation of a seamless customer experience across the vehicle, Ford mobile experience, and accessory ecosystem, partnering with the accessories counterpart.
• Lead matrixed teams across software development, design, UI/UX, engineering, vehicle integration, and safety to deliver products on time and on budget; present priorities, tradeoffs, and results to senior leadership.
• Identify, negotiate, and collaborate with technology companies, software providers, and other partners.
• Work with legal and business development teams on software licensing, data privacy compliance, and intellectual property for third-party technology.
• Develop go-to-market plans with Vehicle Program Management, Marketing, and Sales, including positioning, pricing, and the customer journey.
• Define the over-the-air update roadmap for connected experiences, including enhancements, bug fixes, and security patches after purchase.
• Monitor customer telemetry, usage, reviews, and warranty data to improve products and inform future experiences.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new-parent ramp-up programs, and subsidized backup childcare.
• Adoption and surrogacy expense reimbursement, fertility treatments, and other family-building benefits.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager