Remote Upgrades Engineer

Baxter•Raleigh, NC

2d•Hybrid

About The Position

Baxter’s Care Communications division delivers clinical communication, workflow automation, and mobile communication solutions to healthcare facilities. The Remote Upgrades Engineer assesses existing product installations and upgrades them to the latest available software packages. The role requires detailed knowledge of software, hardware, network design and topology, and network integrations. The engineer leads and performs product upgrades, including site assessments, application upgrades on servers and proprietary devices, network configuration, and coordination with customer IT teams. The role also involves technical discussions about complex integrations, validating system performance and reliability after upgrades, resolving issues with cross-functional teams, and contributing to continuous process improvement. The position reports to the Remote Services Manager. Baxter states that its flexible workplace policy requires a minimum number of onsite days each week, subject to local laws and business needs. The estimated base salary is $80,000–$110,000 annually, with possible discretionary bonuses. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

A Bachelor of Science in Engineering, Computer Science, or a related field, or at least four years of equivalent experience in software and/or networking plus two of the listed certifications.
Strong oral and written communication skills.
Strong collaboration and cross-functional interpersonal skills; the role regularly partners with R&D, project managers, and customers.
Knowledge in at least two of the following areas: SQL, scripting, reporting engines or analytics (such as SAS Crystal); networking (TCP/IP, routing, switching, security); enterprise hardware (server/client operating systems, SANS, RAID); middleware (such as Rhapsody); HL7; Microsoft Windows; Linux and Kubernetes; or enterprise-level managed wireless networks.
Advanced understanding of Microsoft Windows platforms, SQL, IIS server, and other networked systems.
Advanced understanding of deploying and supporting Linux-based platforms, including Kubernetes, and associated networked systems.
Detailed knowledge of network protocols and architecture, including TCP/IP, IP routing, the OSI model, VLANs, client/server networking environments, managed switches, VOIP, and network security.
Knowledge of Wi-Fi wireless technologies and security protocols.
Basic VoIP and/or PBX telephony knowledge and basic configuration experience.
Experience configuring, setting up, and debugging Windows- and Linux-based systems.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Certifications such as CompTIA Network+, CCNA or higher, CompTIA Security+, CompTIA Linux+, CompTIA ITF, CompTIA A+, Certified Kubernetes Administrator, or LPI Linux Essentials.

Responsibilities

Lead and perform upgrades of Baxter Care Communications products.
Assess customer sites, upgrade applications on servers and proprietary devices or hardware, configure system networks, and work with customer IT teams to understand their environments.
Lead detailed technical discussions with internal teams and third-party partners regarding complex integrations.
Validate performance, quality, and reliability of Baxter Care Communications products after upgrades.
Participate in cross-functional teams to solve and resolve complex issues.
Participate in teams focused on continuous process improvement.

Benefits

Healthcare insurance, including medical and dental coverage starting on day one for eligible roles.
401(k) Retirement Savings Plan with employee contributions and company matching.
Paid time off, ranging from 20 to 35 days based on length of service, and paid holidays.
Paid parental leave and family and medical leaves of absence.
Employee Stock Purchase Plan, with the ability to purchase company stock at a discount.
Basic life, accident, short-term and long-term disability, and business travel accident insurance.
Flexible Spending Accounts.
Educational assistance programs.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.
Possible discretionary bonuses.