Customer Success Engineer (Upgrades)

Duck Creek Technologies • Columbia, SC

1d • Hybrid

About The Position

Duck Creek Technologies LLC is hiring a Customer Success Engineer (Upgrades) for a hybrid position based out of its Columbia, South Carolina office. The employee will work both from home and from the office and must live within a reasonable commuting distance. Travel is not required.

The role serves as a technical liaison to senior customer and internal leadership, leading technical status updates and supporting escalations. It coordinates across Duck Creek teams and implementation partners to ensure technical standards, platform configurations, and integration patterns are implemented. The engineer supports solution architecture, environment readiness, technical troubleshooting, and adherence to Duck Creek technical and cloud operating practices, while helping improve operational efficiency and meet customer and business objectives.

Requirements

• Bachelor’s degree in Computer Science, Computer Applications, Information Technology, Software Engineering, or Computer Engineering.
• 10 years of progressively responsible post-baccalaureate experience in the job offered, as an Application Specialist/Lead, Developer, or in a related solution architecture position.
• 10 years of experience implementing software applications and/or conducting architecting activities.
• 8 years of experience implementing P&C insurance software and acting as a technical or solution architect.
• 8 years of experience with XML, XSD, XSLT, web services, C#, .NET Framework and .NET Core, MVC, Entity Framework, SQL, Visual Studio, Angular JS, JavaScript, and PowerShell Script.
• 6 years of experience with DevOps, CI/CD, release management, and designing deployment and go-live strategies involving Octopus/Jenkin.
• 6 years of experience using SaaS-related infrastructure, Microsoft Azure, Virtual Machines, and Azure Active Directory.
• 6 years of experience operating in a P&C insurance customer/client success capacity.
• 3 years of experience communicating project status to senior customer leadership and internal stakeholders.
• Must live within a reasonable commuting distance of the Columbia, South Carolina office.

Responsibilities

• Act as a liaison to senior customer and internal stakeholder leadership, lead technical status updates, and support technical escalations for assigned customers.
• Coordinate across Duck Creek teams to ensure integration patterns, platform configuration requirements, and technical standards defined by Enterprise Architecture, SaaS Operations, and Product teams are implemented successfully by Duck Creek and partner implementation organizations, with oversight from the customer-assigned CSE.
• Collaborate with Duck Creek and systems integrator senior managers to support solution success and improve operational efficiency through automation and the development of engineering standards, technical processes, and tools.
• Promote accountability and engineering-focused customer centricity to meet Duck Creek and customer technical and business objectives.
• Support customers and systems integrators in developing and maintaining Project Technical Solution Architecture documents, including scope, interface and API design, impacted components, integration dependencies, technical risks, performance considerations, trade-offs, and reuse opportunities.
• Manage environment dependencies with OnDemand and cloud operations teams to ensure environments, integrations, and infrastructure components are provisioned, configured, integration-ready, timely, and performant.
• Work directly with systems integrator technical teams and client engineering resources to provide architectural guidance, troubleshoot technical issues, and ensure adherence to Duck Creek technical standards, integration methodologies, and cloud operating practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior