Customer Success Engineer

Finvari • Seattle, WA

9d • $115,000 - $140,000 • Hybrid

About The Position

Finvari is a fast-growing SaaS startup transforming how construction companies handle payments. Its customer-centric software streamlines payment processes, improves efficiency, and supports innovation across the construction industry. The company describes its culture as collaborative, autonomous, and customer-obsessed.

The Customer Success Engineer serves as a technical champion for customers, leading onboarding, supporting integrations, and resolving complex issues. The role works across Customer Success, Product, and Engineering to investigate problems and design solutions that maximize customer value. It suits an analytical, technically curious person who can own problems end-to-end, work independently with context, ask thoughtful questions, and move forward in ambiguous situations.

This is a hybrid role with remote-work flexibility and an in-person team collaboration day and lunch once a week at the Seattle office. The compensation range is $115,000 to $140,000. Finvari cannot sponsor employment-based visas such as H-1B; candidates must be authorized to work lawfully in the United States. Finvari is an equal opportunity employer.

Requirements

• At least 5 years in a technical, customer-facing role, such as Solutions Engineer, Technical Consultant, or Implementation Specialist.
• Strong experience with SQL, data querying, and working with structured and unstructured data.
• Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end.
• Experience with B2B SaaS platforms and understanding how systems connect across customer workflows.
• Strong communication skills, including the ability to simplify complex technical concepts for non-technical audiences.
• Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes.
• Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems.
• Must be authorized to work lawfully in the United States; employment-based visa sponsorship is unavailable.

Nice To Haves

• Experience working in a startup or fast-paced environment.
• Experience working with ERP system integrations.
• Exposure to payments, fintech, or financial systems and related data flows.
• Spanish language fluency.

Responsibilities

• Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one.
• Troubleshoot complex data, integration, and API issues; take ownership through resolution and minimize customer disruption.
• Design and configure solutions aligned with customer workflows, balancing technical requirements with practical business needs.
• Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops.
• Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions.
• Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer.
• Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems.

Benefits

• 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
• Health Savings Account with a company contribution.
• Health Care and Dependent Care Flexible Spending Account options.
• Dental, vision, and life insurance.
• 11 paid company holidays and a generous Paid Time Off (PTO) policy.
• Stock options to participate in the company's success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed