Remote Technical Support Engineer
About The Position
Join Agilent's CrossLab Online Technical Support Team to provide remote hardware, software, and application support to customers across the U.S. and Canada. As a first point of contact, you will troubleshoot technical issues, guide customers through solutions by phone and email, and partner with internal technical experts when escalation is needed. This entry-level opportunity is suited to science graduates who want to apply laboratory knowledge in a customer-facing technical support environment while developing expertise in analytical instrumentation and chromatography. The role calls for strong communication, a customer-focused mindset, and the ability to solve technical problems promptly through remote support. The position is currently fully remote, though it may transition to a hybrid work model based on business needs and team requirements. Candidates must be available to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday. Occasional travel is required. The job has no stated end date.
Requirements
- Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.
- Strong verbal and written communication skills, including the ability to support customers by phone, email, and remote troubleshooting tools.
- Demonstrated analytical thinking and logical problem-solving abilities.
- Customer-focused mindset and commitment to timely, high-quality support.
- Interest in technical support, analytical instrumentation, and customer-facing problem resolution.
- Ability to learn and support technical products, software, and laboratory workflows.
- Basic knowledge of Microsoft Windows and computer systems.
- Availability to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
Nice To Haves
- Recent science graduate interested in launching a career in the analytical instrumentation industry.
- Strong STEM aptitude and a passion for troubleshooting and solving complex technical problems.
- Ability to confidently guide customers through technical issues remotely using clear, step-by-step communication.
- Laboratory experience through coursework, research, internships, or professional employment.
- Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies.
- Experience with Agilent instruments or laboratory systems.
- Previous customer service, help desk, technical support, or laboratory support experience.
- Curiosity, adaptability, and a strong desire to learn new technologies and scientific applications.
Responsibilities
- Provide remote hardware, software, and application support to customers across the U.S. and Canada.
- Serve as a first point of contact for customer technical issues.
- Troubleshoot technical problems and guide customers through solutions by phone and email.
- Partner with internal technical experts when escalation is needed.
- Learn and support technical products, software, and laboratory workflows.
Benefits
- Eligibility for bonus, stock, and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
