Remote Support Engineer

Fuku

1d • Remote

About The Position

The Remote Support Engineer provides technical support to external customers using POS systems. The role involves troubleshooting POS software, system configuration, and functional issues; helping customers set up, configure, and use POS systems; and guiding them through troubleshooting using WhatsApp, phone calls, and remote support tools. The engineer also handles requests for new functions, features, and system enhancements, coordinating with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests. The position is remote and follows this schedule: Monday off; Tuesday through Friday, 5:00 PM–11:00 PM; Saturday and Sunday, 9:00 AM–11:00 PM.

Requirements

• Relevant experience in IT Support, Technical Support, or POS System Support.
• Experience supporting external customers or clients, rather than only providing internal IT support.
• Good troubleshooting skills and ability to understand POS software functionality.
• Good communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Willingness to work the stated evening and weekend schedule.

Nice To Haves

• Experience handling system configuration, feature requests, or coordinating with developers.

Responsibilities

• Provide technical support to external customers using POS systems.
• Troubleshoot and resolve POS software, system configuration, and functional issues.
• Assist customers with POS system setup, configuration, and usage.
• Handle customer requests for new functions, features, and system enhancements.
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
• Follow up on reported issues to ensure timely resolution.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed