IBM Tivoli Support Engineer - REMOTE

NTT DATA Services•Livonia, MI

1d•$87,352 - $162,875•Remote

About The Position

NTT DATA is hiring an IBM Tivoli Support Engineer / Application Support Engineer at the L2/L3 support level. The role provides production support for IBM Tivoli applications and components, including monitoring services and system health, troubleshooting failures and connectivity issues, maintaining agents, and performing configuration and service operations. The engineer investigates incidents through application and operating-system logs, performs root cause analysis, supports installation and maintenance activities, and troubleshoots Linux/Unix, database, network, filesystem, CPU, and memory issues. The role also involves writing Shell and Python scripts, supporting IBM Netcool Omnibus and its probes and integrations with Tivoli monitoring, handling ITSM tickets, maintaining operational documentation, participating in on-call and major incident support, and coordinating with IBM or other vendors. The position is remote. NTT DATA notes that remote or hybrid arrangements may change based on client requirements, and in-office attendance near an office or client site may be required for meetings or events depending on business needs. A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required, along with at least six years of relevant experience in the listed technical areas.

Requirements

At least 6 years of experience with IBM Tivoli administration, configuration, monitoring, and troubleshooting.
At least 6 years of experience with Linux/Unix, including strong command-line and system troubleshooting skills.
At least 6 years of experience with Shell scripting, including Bash/Korn shell scripting and automation.
At least 6 years of experience with Python; basic-to-intermediate scripting for support automation.
At least 6 years of experience with database skills, including SQL fundamentals and database connectivity and troubleshooting.
At least 6 years of experience with networking, including TCP/IP, DNS, ports, firewall, and connectivity troubleshooting.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Responsibilities

Provide L2/L3 production support for IBM Tivoli applications and components.
Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
Troubleshoot Tivoli application and service failures and connectivity issues.
Perform Tivoli service start/stop operations, configuration changes, agent maintenance, and health checks.
Investigate alerts and production incidents using application and operating-system logs.
Perform root cause analysis for recurring or critical incidents.
Support installation, configuration, patching, upgrades, and maintenance activities.
Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystems, CPU, and memory.
Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
Support IBM Netcool Omnibus, its probes, and integration with Tivoli monitoring.
Work with database teams on Tivoli-related database connectivity and performance issues.
Handle incident, change, problem, and service-request tickets using ITSM processes.
Maintain SOPs, runbooks, operational documentation, and knowledge articles.
Participate in on-call/production support and major incident troubleshooting as required.
Coordinate with IBM/vendor support for complex product issues.