Remote Support Professional

Monarch • Albemarle, NC

2d

About The Position

The Remote Support Professional (RSP) provides remote support services to individuals through active monitoring, targeted supports, and emergency response. The role monitors individuals to help create an environment that promotes greater independence. Support includes monitoring health, medication, safety, and daily living; responding to emergency requests; troubleshooting remote-support technology; and supporting individuals and families in using in-home and wearable devices.

The RSP engages respectfully with individuals, promotes dignity and inclusion within each person’s cultural context, and respects family members’ and guardians’ roles in planning and providing services. The position also requires compliance with laws and agency policies, accurate documentation, participation in meetings and training, and other duties as assigned. Work takes place in a remote support center and in varied community locations, with frequent interaction with people receiving services, families, and employees. Driving and travel may be required.

Requirements

• High school diploma.
• Valid U.S. driver’s license.
• Experience navigating any child- and family-serving systems and teaching involved family members.
• Knowledge of emergency procedures and ability to assist in crisis situations.
• Ability to comply with agency policies and procedures and complete required documentation.

Responsibilities

• Monitor people receiving services and support them with health, medication, safety, and daily living needs.
• Empower people receiving services to make independent decisions.
• Respond to emergency requests and escalate when needed by dispatching in-person backup staff or coordinating with emergency services.
• Troubleshoot technology issues with remote support systems in individuals’ homes.
• Provide ongoing training and technology support to help individuals use in-home devices.
• Monitor wearable devices when individuals are away from home and provide intervention and assistance as needed.
• Provide in-service training and consultation to individuals and parents on technology, including remote support systems.
• Provide remote support to individuals as assigned.
• Engage attentively with individuals and promote an inclusive environment that respects dignity and cultural context.
• Respect family members’ and guardians’ roles in planning and providing services.
• Comply with applicable laws, safety rules, and agency policies and procedures.
• Identify, prevent, and report abuse, exploitation, neglect, and other adverse events.
• Complete timely and accurate documentation of services.
• Attend and participate in meetings and trainings as required.
• Maintain required and requested trainings and demonstrate knowledge of emergency procedures and crisis response.
• Perform other duties and responsibilities as assigned by a supervisor.
• Drive and travel when required.

Benefits

• Eligible employees may have access to comprehensive health coverage, retirement plans, professional development support, and other customizable benefits and perks.
• The organization offers a comprehensive benefits package for full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED