Remote Support Professional

MONARCH • Albemarle, NC

20h

About The Position

The Remote Support Professional (RSP) provides remote support to individuals through active monitoring, targeted support, and emergency response. The role monitors individuals to promote greater independence and provides assistance related to health, medication, safety, daily living, and technology use. The RSP supports people served and their families in using remote support systems and in-home devices, and may monitor wearable devices when individuals are away from home.

The position is based in a remote support center and also involves varied environments and locations in the community. It requires frequent interaction with people receiving services, family members, and employees. Driving and travel may be required. The schedule is 40 hours per week: Saturday from 12:00 a.m. to 7:00 a.m. and Sunday through Tuesday from 8:00 p.m. to 7:00 a.m. The listed minimum pay is $17.00 per hour.

Requirements

• High school diploma.
• Valid United States driver's license.
• Experience navigating child- and family-serving systems and teaching involved family members.

Responsibilities

• Monitor persons served and support them with health, medication, safety, and daily living needs while empowering independent decision-making.
• Respond to emergency requests and, when needed, escalate by dispatching in-person backup staff and coordinating with emergency services.
• Troubleshoot technology issues with remote support systems in individuals’ homes.
• Provide ongoing training and technology support so persons served can use in-home devices.
• Monitor wearable devices when individuals are away from home and provide intervention and assistance as needed.
• Provide in-service training and consultation to persons served and parents on technology, including remote support systems.
• Provide remote support to individuals as assigned.
• Engage with persons served and promote an inclusive environment that respects dignity and cultural context.
• Respect the role of family members and guardians in planning and providing services.
• Comply with applicable laws, safety rules, and agency policies and procedures.
• Identify, prevent, and report abuse, exploitation, neglect, and other adverse events.
• Complete timely and accurate documentation of services.
• Attend required meetings and trainings and maintain training as required or requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Perform other duties and responsibilities as assigned by a supervisor.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage.
• Eligible employees may have access to retirement plans.
• Professional development support.
• Additional customizable benefits and perks, with offerings tailored to role, employment type, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED