Remote Support Professional- Overnights
About The Position
Hope Haven is an accredited resource for disability services and advocacy, offering programs and support for children, adults, and families. The Remote Support Professional provides scheduled and as-needed support to individuals with disabilities in community living, day habilitation, integrated employment, volunteer, and other community settings. This is an onsite position in Spirit Lake, Iowa, not a work-from-home position, and requires staying awake overnight to monitor technology alerts and provide direct virtual support as scheduled or needed. The role supports individuals with complex needs, promotes community inclusion and relationships, helps meet personal care needs, and responds to urgent requests, escalating to in-person backup staffing when necessary.
Requirements
- High school diploma.
- Good verbal and written communication, organizational, and leadership skills.
- Computer literacy or basic computer skills, and willingness to learn Excel if unfamiliar.
- Ability to exercise sound judgment in making decisions.
- Ability to complete Hope Haven courses, required orientation training, and other agency requirements.
- Valid Class C driver's license.
- Ability to pass a health assessment at hire and maintain an up-to-date health assessment as required by regulations.
- Clearance from all applicable background checks required by service standards.
- Proof of state minimum liability insurance coverage.
Responsibilities
- Promote the belief that individuals with disabilities can participate fully in societal roles and maximize opportunities for relationships with community members.
- Complete scheduled tasks across community living, day habilitation, integrated employment, volunteer opportunities, and other community settings.
- Provide support and training identified in service plans and help ensure individuals' physical and mental needs are met, including assistance with hygiene, bathing or showering, toileting, escorting, transitions, and meals.
- Teach self-control and self-management skills in accordance with departmental training.
- Complete required documentation, including client logs and charts, at the end of the shift or within 24 hours with supervisor approval.
- Help individuals develop and carry out daily activity schedules tailored to their needs.
- Assist with arranging appointments and transportation, and complete related documentation.
- Transport individuals to and from residences, employment, day habilitation, and other community sites.
- Promote personal and team safety and follow all safety procedures.
- Promote positive communication and working relationships with team members and the community.
- Complete required training and courses within established timelines.
- Support individuals with complex needs in community settings.
- Remain awake overnight to monitor technology alerts and provide direct virtual support as scheduled or needed.
- Respond to urgent requests from individuals served and, when needed, escalate by dispatching in-person backup staff.
Benefits
- Health insurance coverage through Wellmark Blue Cross Blue Shield.
- Free $15,000 term life insurance policy.
- 403(b) retirement plan with an 8% employer match after one year.
- Flexible spending account for pretax medical and dependent-care reimbursement.
- Supplemental accident, critical illness, dental, vision, short-term disability, long-term disability, and voluntary life benefits.
- Paid time off (PTO) and temporary medical leave (TML).
- Holidays based on employment status.
- Bereavement leave.
- Military leave.
- Jury duty leave.
- Employee Assistance Program (EAP).
- Family and Medical Leave Act (FMLA) leave.
- Public Service Loan Forgiveness (PSLF) program.
- BVU Partnership educational benefits.
- Pay on Demand with Dayforce Wallet.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
