Remote Representative | Client Service & Benefits

AIL•Little Rock, AR

16h•Remote

About The Position

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Insurance Representatives. In this role, you'll meet with clients through scheduled Zoom and phone appointments, help them understand available life, accident, and supplemental health insurance benefits, recommend solutions based on their needs, assist with enrollment, and provide ongoing client support. This opportunity combines customer service, relationship building, benefits education, and consultative insurance sales in a fully remote environment. We provide comprehensive training, mentorship, licensing guidance, and ongoing professional development. No previous insurance experience is required.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Positive and professional demeanor
Self-motivation and personal accountability
Dependability and consistent follow-through
Strong organization and time-management skills
Goal-oriented mindset
Problem-solving and critical-thinking abilities
Comfort working independently from home
Confidence communicating through Zoom and phone
Basic computer proficiency
Coachability and willingness to learn
Professionalism, reliability, and integrity

Nice To Haves

Experience in Customer Service
Client Relations
Sales
Retail
Hospitality
Healthcare
Banking
Financial Services
Education
Military
Administrative Support
Call Center Operations
Business Development
Account Management
Insurance

Responsibilities

Conduct scheduled client appointments through Zoom and phone
Connect with individuals and families seeking information about available benefits
Learn about each client's needs, priorities, and financial protection goals
Explain life, accident, and supplemental health insurance options clearly
Answer questions about coverage, benefits, and policy features
Provide personalized, needs-based recommendations
Guide clients through applications and enrollment
Assist with required documentation
Build long-term client relationships through trust and exceptional service
Provide professional support before, during, and after enrollment
Review existing policies when appropriate
Assist with beneficiary updates and policy service requests
Respond to client questions accurately and professionally
Maintain consistent follow-up communication
Keep organized and accurate digital records
Follow applicable company procedures and regulatory requirements
Participate in structured virtual onboarding
Attend weekly training and coaching sessions
Receive mentorship from experienced leaders
Develop communication, presentation, and relationship-management skills
Build product and industry knowledge
Participate in leadership development opportunities