Remote Client Service Representative
About The Position
AO is seeking motivated, coachable individuals to join our team as Remote Client Service Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while providing outstanding customer service and ongoing support. Whether you're starting a new career or bringing experience in customer service, client relations, sales, healthcare, or hospitality, we provide the training, mentorship, and support needed to succeed. No prior insurance experience is required. AO has proudly served working families for decades by helping provide supplemental life, accident, and health insurance benefits. As a member of the Globe Life family of companies, we are committed to delivering exceptional service while providing our team members with opportunities for personal growth, leadership development, and long-term career success.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone
- Quiet, professional workspace
- Strong communication and interpersonal skills
- Customer-first mindset
- Positive attitude and willingness to learn
- Professionalism and integrity
- Self-motivation and accountability
- Ability to work independently in a remote environment
- Strong organizational and time-management skills
Nice To Haves
- Customer Service
- Client Relations
- Retail
- Hospitality
- Healthcare
- Sales
- Call Center
- Administrative Support
- Account Management
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Review existing policies and explain available solutions
- Assist clients with enrollment paperwork and benefit updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Build long-term client relationships through professionalism and exceptional service
- Participate in virtual training and mentorship programs
- Attend team meetings and coaching sessions
- Continue developing communication and client service skills
- Learn industry products, systems, and best practices
Benefits
- Medical reimbursement program for qualifying representatives
- Residual income opportunities
- Leadership development
- Company-sponsored travel and recognition events
- Modern technology and virtual tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
