Remote Client Representative

AIL • El Paso, TX

9h • Remote

About The Position

As a Remote Client Representative, you'll work directly with clients through scheduled Zoom and phone appointments, helping families understand their available benefits while providing outstanding customer service and long-term support. This opportunity combines relationship building, customer service, and professional growth within a collaborative remote environment.

Requirements

• Strong communication and relationship-building skills
• Self-motivation and personal accountability
• Goal-oriented mindset
• Adaptability and willingness to learn
• Strong organizational and time-management abilities
• Professionalism and integrity
• Basic computer proficiency and comfort using virtual communication platforms
• Ability to work independently while collaborating with a remote team
• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Ability to obtain any required state insurance licensing (guidance provided)
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Nice To Haves

• Experience in Customer Service
• Experience in Sales
• Experience in Client Relations
• Experience in Retail
• Experience in Hospitality
• Experience in Healthcare
• Experience in Education
• Experience in Business Development
• Experience in Financial Services

Responsibilities

• Meet with clients through Zoom and phone consultations
• Welcome new clients and provide a positive onboarding experience
• Explain available benefit and coverage options clearly and professionally
• Recommend personalized solutions based on each client's needs
• Guide clients through enrollment and application processes
• Respond to client questions and provide ongoing policy support
• Build and maintain long-term client relationships
• Conduct policy reviews and follow-up appointments
• Maintain accurate client documentation
• Ensure compliance with company policies and applicable industry regulations
• Participate in virtual training and mentorship programs
• Continue developing communication and leadership skills
• Collaborate with a supportive remote team
• Pursue ongoing professional growth opportunities

Benefits

• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Union-supported work environment
• Leadership conferences and professional development events
• Incentive travel opportunities for qualifying team members
• Performance recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed