Remote Client Relationship Representative
About The Position
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Relationship Representatives. In this role, you'll connect with clients who have requested information about their benefits, provide exceptional customer service, and build trusted relationships—all from the comfort of your home. Whether you're starting a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we continue to grow while remaining committed to exceptional customer service, professional development, and helping families protect their financial future.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and interpersonal skills
- Strong customer service mindset
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Professionalism and integrity
Nice To Haves
- Customer Service
- Client Relations
- Healthcare
- Retail
- Hospitality
- Sales
- Administrative Support
- Call Center Operations
- Leadership or Management
Responsibilities
- Meet with clients through Zoom and phone appointments
- Build strong, long-term client relationships
- Answer questions regarding available benefits and coverage options
- Review existing policies and explain available solutions
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer support and follow-up communication
- Maintain accurate client records and documentation
- Participate in virtual training and mentorship programs
- Attend leadership development workshops
- Learn industry products, systems, and best practices
- Continue developing communication and relationship-building skills
- Collaborate with a supportive remote team
Benefits
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities through client renewals
- Retirement planning opportunities
- Union-supported work environment
- Comprehensive training provided
- Ongoing mentorship
- Weekly virtual coaching
- Leadership development
- Industry-leading technology and collaboration tools
- Weekly compensation
- Performance-based bonuses
- Leadership incentives
- Recognition programs
- Flexible scheduling options
- No daily commute
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
