Client Service Representative (Remote)
About The Position
This opportunity takes a different approach from a typical sales position. There’s no door-to-door prospecting or traditional cold calling. You’ll work with union members who have expressed interest in receiving information about programs available to them and their families. Your role is to make that process simple. You’ll connect with members, learn about their needs, explain available options, answer questions, and help them understand how different programs may fit their circumstances. Most interactions take place through phone and virtual appointments, giving you the opportunity to build relationships while working in a flexible environment. Along the way, you’ll strengthen valuable skills in communication, organization, client relations, and leadership.
Requirements
- Willingness to learn
- Communicate effectively
- Stay accountable
- Provide members with a high level of service
- Motivated
- Comfortable working with people
- Ready to take ownership of your professional development
Nice To Haves
- Years of industry experience
Responsibilities
- Connect with members through phone calls and virtual meetings.
- Coordinate and organize appointments using digital scheduling tools.
- Learn about each member’s priorities and provide relevant information based on their needs.
- Explain available programs in a clear, professional, and easy-to-understand manner.
- Assist members with completing necessary forms and documentation.
- Maintain accurate electronic records and follow established procedures.
- Follow up with members to answer additional questions and provide continued support.
- Participate in regular coaching, training, and leadership development opportunities.
Benefits
- Structured training
- Ongoing mentorship and individualized coaching
- A remote work environment with greater flexibility
- Opportunities for increased responsibility and career advancement
- Benefits that help provide additional protection for you and your family
- Weekly pay
- Performance incentives based on results
- Professional development and leadership training
- Recognition and advancement opportunities for strong performers
- A collaborative environment where team members are encouraged to learn, improve, and succeed together
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
