Remote Client Service Representative

Globe Life AIL - Lisa Russel•Corpus Christi, TX

6h•Remote

About The Position

As a Remote Client Service Representative, you'll work with clients who have requested information about their supplemental benefits and coverage options. Through virtual appointments, you'll educate clients, answer questions, and provide outstanding customer service while building lasting relationships. Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, or sales, we'll provide the comprehensive training, mentorship, and leadership development needed to help you succeed. No prior insurance experience is required—we'll teach you everything you need to know. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we combine the stability of an established organization with the flexibility of a modern remote workplace. Since 2020, we've operated in a fully virtual environment, allowing our representatives to build successful careers from home while receiving continuous coaching, mentorship, and professional development. At AO, we invest in people. Our culture is built around collaboration, leadership development, and promoting from within, giving motivated individuals a clear path for long-term career advancement.

Requirements

Excellent communication and interpersonal skills
Positive attitude and eagerness to learn
Strong work ethic and accountability
Customer-focused mindset
Professionalism and integrity
Adaptability and problem-solving abilities
Organization and attention to detail
Ability to work independently in a remote environment
Coachability and openness to feedback
Desire for continuous personal and professional growth
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Customer Service
Client Relations
Retail
Hospitality
Healthcare
Banking
Sales
Administrative Support
Call Center Operations
Education
Account Management

Responsibilities

Meet with clients virtually through Zoom and scheduled phone appointments
Build meaningful, long-term relationships through exceptional customer service
Answer questions regarding supplemental benefits and available coverage options
Review existing policies and explain available solutions
Assist clients with applications, enrollment, and benefit updates
Schedule follow-up appointments and maintain ongoing communication
Maintain organized electronic client records and documentation
Resolve client questions with professionalism and empathy
Deliver a positive experience during every client interaction
Collaborate with teammates to ensure outstanding service
Receive ongoing coaching designed to strengthen your communication, leadership, customer service, and professional skills.
Participate in weekly virtual coaching sessions
Engage in leadership mentoring
Attend product and industry training
Develop communication and presentation skills
Participate in professional skill-building workshops
Collaborate with experienced leaders
Contribute ideas that improve the client experience