Remote Receptionist

Orgenesis, Inc.•Fargo, ND

3d•$45,600 - $76,899•Remote

About The Position

Orgenesis is seeking a professional, organized, and customer-focused Remote Receptionist to serve as the first point of contact for clients, healthcare partners, research institutions, vendors, and visitors contacting the organization. This role is responsible for managing inbound communications, directing inquiries, coordinating administrative activities, and providing exceptional virtual front-desk support across Orgenesis’ global operations. The Remote Receptionist plays a critical role in creating a positive first impression while supporting the company's mission of advancing cell and gene therapy solutions through its global POCare™ platform. The ideal candidate possesses excellent communication skills, strong organizational abilities, and the ability to thrive in a fast-paced remote work environment.

Requirements

High School Diploma or GED required.
1–3 years of receptionist, administrative assistant, customer service, call center, or front desk experience.
Experience working in remote or virtual office environments preferred.
Experience in healthcare, biotechnology, pharmaceutical, or professional services organizations is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience with Microsoft Teams, Zoom, Google Workspace, and virtual communication platforms.
Strong typing, data entry, and administrative software skills.
Familiarity with CRM, scheduling, and document management systems preferred.
Ability to learn new software and technologies quickly.
Ability to work at a computer for extended periods.
Ability to communicate effectively via phone, email, and video conferencing.
Ability to manage multiple tasks and priorities simultaneously.
Ability to maintain productivity in a remote work environment.

Nice To Haves

Associate’s Degree in Business Administration, Communications, Office Administration, or related field preferred.
Associate’s or Bachelor’s Degree in a related field.
Experience supporting executive leadership or multiple departments.
Knowledge of virtual office operations and remote workforce support.
Familiarity with customer service and communication best practices.
Experience handling confidential business information.

Responsibilities

Serve as the primary point of contact for incoming phone calls, emails, and online inquiries.
Answer and route calls to appropriate departments and personnel.
Respond professionally to general inquiries and provide accurate information.
Monitor shared email inboxes and ensure timely responses.
Maintain a courteous, professional, and welcoming demeanor in all interactions.
Provide administrative assistance to leadership and departmental teams.
Schedule meetings, appointments, and conference calls.
Coordinate virtual meeting logistics using video conferencing platforms.
Prepare and distribute correspondence, reports, and other business documents.
Assist with data entry, document management, and record maintenance.
Manage virtual visitor inquiries and appointment requests.
Coordinate communication between clients, partners, vendors, and internal teams.
Assist with onboarding communications for new clients and stakeholders.
Maintain contact directories and communication records.
Support customer and client service initiatives.
Manage calendars and scheduling requests for assigned departments.
Coordinate internal and external meetings across multiple time zones.
Send meeting invitations, reminders, and follow-up communications.
Monitor scheduling conflicts and propose solutions.
Maintain accurate appointment and meeting records.
Maintain organized electronic filing systems and records.
Update company databases, contact lists, and administrative records.
Prepare reports, spreadsheets, and administrative summaries.
Ensure documentation is accurate, current, and properly stored.
Support document retention and record management procedures.
Provide exceptional customer service to callers, clients, and partners.
Resolve routine inquiries and escalate complex issues appropriately.
Track and follow up on inquiries to ensure satisfactory resolution.
Support client engagement and communication efforts.
Maintain high standards of professionalism and responsiveness.
Work closely with Operations, Human Resources, Finance, Clinical Operations, Business Development, and Customer Success teams.
Assist with company-wide administrative projects and initiatives.
Coordinate communications and information flow between departments.
Support remote workforce collaboration and organizational effectiveness.
Maintain confidentiality of company, employee, client, and healthcare-related information.
Adhere to company policies, privacy requirements, and security protocols.
Ensure administrative processes comply with organizational standards.
Report any concerns related to data privacy or compliance.