RECEPTIONIST

Mary Cariola Center • City of Rochester, NY

9d • $17 - $19 • Onsite

About The Position

The Receptionist position at Mary Cariola Center is responsible for creating a positive environment by welcoming visitors and managing communications. This role involves operating a multi-line phone system, directing calls, taking messages, and responding to emergency calls. The Receptionist also plays a key role in maintaining school safety by following protocols and visitor management systems. Additionally, the position involves administrative tasks such as collecting and disseminating attendance information, and performing other clerical duties as assigned.

Requirements

• Detail-oriented
• Able to multi-task
• Prioritize department needs
• Highly organized
• Flexible
• Maintain a high level of confidentiality
• Proficient in computer skills
• Proficient in written and verbal communication skills
• Perform emergency response duties as assigned.
• Ability to quickly learn, absorb, process, and apply information.
• Strong listening and oral communication skills.
• Sound academic skills—reading, writing, typing, and computation.
• Adaptability, creative thinking, and problem solving.
• Openness to change.
• Ability to self-manage time to complete tasks.
• Effective in and with groups; interpersonal, negotiation, and teamwork skills.
• Ability to read and comprehend simple instructions, short correspondence, safety rules, operating and maintenance instructions, procedures manuals, and memos.
• Ability to write simple correspondence and routine reports.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Previous experience or specialized training in computers, demonstrating competence with word processing, excel, and email applications.
• Previous experience working with people with disabilities.

Responsibilities

• Creates a positive environment by welcoming visitors in person or on the telephone in a responsive and appropriate manner while also accurately performing job tasks.
• Answers a multi-line phone system, directs calls to the appropriate party, and/or takes messages.
• Answers emergency calls for nursing, behavior team, and/or supervisor support. Responds calmly and quickly to dispatch teams to the correct location.
• Uses the intercom, phone system, email, and intra-school direct connect (walkie talkie) phones to provide information to the appropriate party.
• Follows the school safety plan protocols and visitor management system to maintain safety, connect visitors to the appropriate Mary Cariola personnel, and ensure students are released only to the proper person.
• Collects, enters, and disseminates student and staff attendance information to the appropriate person, database, or email distribution group.
• Participates in meetings and professional development activities as directed by the supervisor.
• Performs other administrative assistant, clerical, or computer tasks as assigned by the Superintendent or School Principal.
• Demonstrates sensitivity and cultural diversity of others.
• Displays personal behavior and standards that align with our Agency values when working with students, parents, and Agency personnel.
• Aligns all actions and behaviors with the Agency’s DEI values statement and beliefs.
• Models and promotes awareness and understanding of various cultures, backgrounds, experiences, orientations, and religion.
• Fully engages in essential responsibilities of the position, necessary training, and required meetings.
• Maintains confidentiality.
• Follows and implements all Agency policies, procedures and/or processes.
• Follows school safety plans including the use of secure doors, issuing visitor badges, and verifying identification documents.
• Uses effective communication skills when addressing students, staff, parents, and the community including but not limited to appropriate vocabulary in both written and oral form.
• Participates in professional development activities.
• Displays the highest ethical and professional behavior and standards when working with students, parents, stakeholders, and Agency personnel.
• Provides safe, attractive, organized, functional, healthy, and clean work environments for staff and students.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED