Receptionist

JLL•Washington DC, DC

12d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Receptionist JLL What this job involves: As JLL's Receptionist, you'll be the distinguished face of our client's organizationsetting the tone for excellence from the moment guests and employees walk through the door. This dynamic role combines sophisticated front desk hospitality with strategic facilities coordination, making you essential to daily operations and the overall workplace experience. You'll manage everything from creating memorable first impressions and coordinating complex meeting logistics to supporting facility maintenance and vendor relationships. Your exceptional organizational skills and professional presence will directly contribute to maintaining a seamless, world-class corporate environment that reflects both JLL's commitment to service excellence and our client's brand standards.

Requirements

High school diploma or equivalent required; associate degree or relevant professional certification strongly preferred.
Minimum 3-5 years of proven experience in reception, administrative support, or facilities coordination within corporate environments.
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and sophisticated office equipment operation.
Exceptional verbal and written communication skills with refined professional phone etiquette and demonstrated customer service excellence.
Superior organizational and multitasking capabilities with unwavering attention to detail and ability to maintain composure in high-pressure, fast-paced situations.
Comprehensive understanding of building systems, maintenance requirements, health and safety regulatory compliance, and security protocols.
Professional appearance and demeanor with demonstrated reliability, discretion, and commitment to maintaining confidentiality of sensitive information.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Extensive experience in corporate office environments or commercial real estate settings with a proven track record of excellence.
Proficiency with CMMS (Computerized Maintenance Management Systems), facility management software platforms, and visitor management systems.
Comprehensive knowledge of workplace health and safety standards, compliance requirements, and regulatory frameworks.
Advanced troubleshooting capabilities for office equipment, technology systems, and building infrastructure challenges.
Proven vendor management and contract coordination experience with demonstrated focus on cost optimization.
Conflict resolution and diplomatic communication skills for effectively managing challenging interpersonal situations.
Bilingual capabilities and cross-cultural communication expertise to serve diverse client populations.

Responsibilities

Greet all visitors and employees with professionalism and warmth, managing check-in procedures, badge issuance, and coordination with appropriate personnel while maintaining detailed visitor logs and security protocols.
Manage all incoming communications including phone calls, emails, and correspondence with efficiency and polish, ensuring prompt responses and seamless message routing across the organization.
Coordinate meeting room reservations and ensure flawless setup with required technology, equipment, and refreshments, working collaboratively with client personnel to deliver exceptional service.
Maintain an immaculate reception area and conduct systematic office space inspections, proactively identifying maintenance needs and coordinating with vendors and service providers to address issues promptly.
Oversee office supplies inventory with strategic planning and cost optimization, while managing mail, package, and courier services with precision and confidentiality.
Administer access control systems, key distribution, and security badge management, ensuring strict adherence to safety protocols and maintaining emergency equipment and evacuation procedures.
Process facilities-related invoices and purchase orders, maintain detailed records for vendor contracts and service agreements, and provide comprehensive administrative support across departments as needed.