Remote Receptionist

Orgenesis, Inc.•Cleveland, TX

7h•$45,000 - $70,000•Remote

About The Position

Orgenesis is a global biotechnology company dedicated to advancing innovative cell and gene therapy solutions that improve patient outcomes worldwide. We are seeking a professional, organized, and customer-focused Remote Receptionist to serve as the first point of contact for clients, partners, vendors, and internal stakeholders. The Remote Receptionist is responsible for managing incoming communications, directing inquiries, scheduling appointments, maintaining records, and providing administrative support to various departments. This role requires exceptional communication skills, professionalism, and the ability to efficiently manage multiple tasks in a remote work environment.

Requirements

High school diploma or equivalent.
1+ year of receptionist, administrative assistant, customer service, or office support experience.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional telephone and email etiquette.
Ability to work independently in a remote environment.
Strong attention to detail and accuracy.
Reliable internet connection and dedicated home workspace.

Nice To Haves

Associate's or Bachelor's degree in Business Administration or a related field.
Experience in healthcare, biotechnology, pharmaceutical, or life sciences industries.
Prior remote work experience.
Experience supporting executives or multiple departments.
Familiarity with CRM and scheduling software.

Responsibilities

Serve as the primary point of contact for incoming calls, emails, and online inquiries.
Answer and direct incoming communications to appropriate departments and personnel.
Provide accurate information regarding company services, departments, and procedures.
Greet and assist virtual visitors, clients, partners, and stakeholders professionally.
Maintain a positive and professional company image at all times.
Schedule meetings, appointments, and virtual conferences.
Coordinate calendars for executives and team members.
Send appointment confirmations and reminders.
Assist with meeting preparation and logistics.
Manage scheduling conflicts and reschedule appointments when necessary.
Perform general administrative and clerical duties.
Prepare, organize, and maintain electronic records and files.
Assist with document preparation, formatting, and distribution.
Support internal departments with administrative requests.
Maintain accurate records of communications and activities.
Respond promptly to customer and client inquiries.
Resolve routine questions and concerns.
Escalate complex matters to the appropriate departments.
Follow up on inquiries to ensure timely resolution.
Maintain excellent customer service standards.
Enter and update information in company databases and systems.
Maintain accurate customer, vendor, and stakeholder records.
Verify information for completeness and accuracy.
Generate reports and documentation as requested.
Collaborate with operations, finance, human resources, and customer support teams.
Assist with company projects and initiatives.
Participate in meetings and training sessions.
Support continuous improvement efforts across administrative functions.