Training Provided - Entry Level Client Support Agent

AIL • Jackson, MS

1d • Remote

About The Position

We are expanding our recruiting team and looking for a motivated, dependable Remote Phone Booker / Appointment Scheduler to help connect interested candidates with career opportunities and get them scheduled for the next step in our hiring process. You’ll work with warm leads—individuals who have already applied or expressed interest—so your focus is on making connections, confirming interest, scheduling appointments, and helping candidates successfully move through the interview process. No previous recruiting or appointment-setting experience is required. Training and ongoing support are provided. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Requirements

• Be at least 18 years old
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a reliable computer or laptop
• Maintain reliable high-speed internet
• Have a working headset or microphone
• Maintain a quiet, professional environment for calls
• Be comfortable making frequent outbound phone calls
• Be comfortable using web-based technology
• Be able to work independently and stay organized
• Maintain professional communication with candidates
• Be dependable and consistent with follow-up
• Have excellent verbal communication skills
• Sound friendly, confident, and professional on the phone
• Are comfortable making a high volume of outbound calls
• Enjoy talking with different people throughout the day
• Are organized and detail-oriented
• Follow up consistently
• Can work independently without constant supervision
• Manage your time effectively
• Are comfortable working toward daily goals
• Learn new technology quickly
• Maintain accurate notes and records
• Are dependable and accountable
• Have a positive, professional attitude
• Are coachable and receptive to feedback
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

• Previous recruiting or appointment-setting experience
• Experience in Appointment Setting
• Customer Service
• Recruiting
• Call Centers
• Scheduling
• Reception
• Administrative Support
• Inside Sales
• Lead Follow-Up
• Client Services
• Staffing
• Talent Acquisition
• Hospitality
• Retail

Responsibilities

• Make outbound calls to candidates who have already applied or expressed interest
• Introduce yourself and create a friendly, professional first impression
• Confirm candidate interest and availability
• Schedule interviews and appointments using our online calendar system
• Help candidates select available appointment times
• Send or communicate appointment information and next steps
• Confirm upcoming appointments
• Follow up with candidates who missed previous meetings
• Assist candidates who need to reschedule
• Answer basic questions regarding the scheduling and interview process
• Maintain consistent communication with prospective candidates
• Track call attempts, responses, and appointment outcomes
• Maintain accurate candidate notes
• Update information in our recruiting and scheduling systems
• Communicate professionally through phone, email, and text when appropriate
• Maintain organized follow-up lists
• Collaborate with recruiters and hiring managers
• Help improve appointment attendance and keep the recruiting pipeline moving efficiently
• Connect → Confirm Interest → Schedule → Follow Up → Help Candidates Show Up

Benefits

• Training & Ongoing Coaching
• Recruiting & Career Growth Opportunities
• Training is provided on our systems and processes.
• Training and coaching may include: Phone scripts and conversation flow, Candidate outreach procedures, Appointment-setting techniques, Professional phone communication, Calendly and scheduling systems, Candidate follow-up strategies, Appointment confirmations, Missed-appointment follow-up, CRM and recruiting-system procedures, Call tracking and documentation, Productivity and time-management strategies
• Training, mentorship, licensing guidance, and ongoing professional development are provided.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed