Remote Monitoring Specialist
About The Position
Daikin Applied is hiring a full-time Remote Monitoring Specialist I to remotely monitor building automation systems (BAS), provide customer service, troubleshoot system issues, and coordinate with local offices to arrange service for commercial building digital control systems. Systems may include Daikin-branded or third-party controls. Responsibilities will expand with experience, troubleshooting development, and consistent, accurate completion of assignments. The role is remote and includes supporting customers and HVAC technicians, documenting operational information, and maintaining required certifications through available training. Rotational emergency call support is required as needed. The position supports Daikin Applied’s work in HVAC and building automation, including environmental initiatives.
Requirements
- High school diploma or GED.
- Technical training and 0–2 years of equivalent combined education and experience.
- Valid driver’s license and acceptable driving record.
- Required license(s) and/or training card(s) as required by the local law district.
- Work visa sponsorship is not available for this position.
Nice To Haves
- Experience in BAS, HVAC, or a related industry.
- Knowledge of BACnet protocol fundamentals.
- Competency operating HVAC equipment and controls.
- Ability to read low-voltage wiring diagrams and controls flow diagrams.
- Niagara AX and/or Niagara 4 certification.
- Experience with integration protocols such as BACnet MST/IP, LON, Modbus TCP/RTU, Ethernet OIP, MQTT, or SQL.
- Strong computer skills, including computer networking fundamentals.
- OSHA 10 certification within 90 days of hire; Daikin provides this training during onboarding.
- Current first aid/CPR card.
Responsibilities
- Provide responsive, professional customer service and build and maintain long-term customer relationships.
- Identify, analyze, diagnose, and troubleshoot direct digital control systems.
- Provide controls technical support to HVAC technicians.
- Record and report billing, inventory, timecards, technician tip reports, and other required information in a timely manner.
- Provide customers with status reports before, during, and after calls, and explain technical information to technical and non-technical audiences.
- Participate in available training, maintain required certifications, and develop new skill sets.
- Uphold standards, policies, and procedures.
- Follow OSHA and Daikin Applied safety policies and procedures.
- Provide rotational emergency call support as required.
Benefits
- Multiple medical insurance plan options, plus dental and vision insurance.
- 401(k) retirement plan with employer match.
- Paid time off and company-paid holidays.
- Paid sick time in accordance with federal, state, and local law.
- Tuition reimbursement after 6 months of continuous service.
- Factory-certified training, online training courses, and other professional on-the-job training in the building automation and HVAC industry.
- Daikin-provided laptops, mobile devices, and other technologies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
