Burglary Monitoring Specialist

Best Buy • Richfield, MN

2d • Hybrid

About The Position

The Burglary Monitoring Specialist protects Best Buy employees, customers, and assets by monitoring retail locations through CCTV systems, live alarm activity, and burglary prevention tools. The specialist assesses potential security threats, burglaries, vandalism, and property damage in real time; coordinates with key holders and law enforcement; and documents incidents through reports and evidence collection. The role serves as a key communication link during security incidents and helps maintain a safe and secure environment across Best Buy locations.

This is a hybrid, full-time overnight position. The employee works on site Monday through Thursday at Best Buy’s corporate office in Richfield, Minnesota, and may work virtually from home or another non-Best Buy location on Friday. The scheduled hours are 11:30 p.m. to 8:00 a.m. CST.

Requirements

• At least 1 year of analyst or customer service experience.
• At least 1 year of security or related experience.

Nice To Haves

• At least 1 year of experience working at a Best Buy retail store, Geek Squad Repair Depot, or DDC.
• At least 1 year of CCTV experience.
• Intermediate Microsoft Office Suite skills.
• Experience with Securitas Technology, LVT, or Everon alarm systems.
• Law enforcement experience.
• Ability to work collaboratively and independently at times.
• Call center experience and/or communication skills.

Responsibilities

• Research active alarms from the alarm monitoring center for potential burglaries in progress and report findings to key holders and law enforcement.
• Monitor CCTV for anomalies that may indicate people are preparing to burglarize locations.
• Provide initial incident reports to Field Asset Protection Leaders.
• Prepare and provide a nightly End of Day report that includes alarm numbers and incident summaries.
• Analyze burglary trends to identify locations and markets that may be targeted.
• Analyze methods of operation used by people targeting locations and recommend ways to deter burglary attempts or identify subjects before losses occur.
• Report questionable activity to local authorities and store leaders.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for eligible full-time and part-time employees, subject to applicable factors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed