Patient Monitoring IT Systems Specialist - REMOTE

NTT DATA Services•Frisco, TX

1d•$68,076 - $118,188•Remote

About The Position

NTT DATA is hiring a Patient Monitoring IT Systems Specialist to provide L2/L3 production support for patient-monitoring applications and connected monitoring environments. The role supports Philips patient-monitoring systems, including PIC iX / Patient Information Center iX central monitoring software, associated servers, nurse-station and central-monitoring workflows, and network-connected monitoring dependencies. The position is listed as remote and based in Frisco, Texas, though remote or hybrid arrangements may change based on client requirements and business needs. The specialist investigates, troubleshoots, and resolves issues involving applications, servers, interfaces, device connectivity, networks, configurations, user access, and data flows. The role manages incidents, service requests, problems, and changes in line with SLAs and operating procedures; performs root-cause analysis; coordinates with clinical and technical teams and vendors; and maintains documentation and support procedures. The specialist also supports upgrades, patches, testing, network transitions, production deployments, go-live, and stabilization while minimizing impacts to patient care.

Requirements

At least 5 years of L2/L3 experience supporting healthcare or clinical applications in a production environment.
At least 5 years of hands-on experience supporting patient-monitoring, telemetry, central-monitoring, or connected bedside-monitoring environments in a hospital or health-system setting.
At least 5 years of experience troubleshooting application and server issues, monitor-to-central-station connectivity, network dependencies, interfaces/data flows, and related technical dependencies.
At least 3 years of demonstrated L2/L3 incident troubleshooting and resolution within defined SLA targets, including high-priority or critical incidents affecting clinical monitoring.
Effective written and verbal communication skills for collaboration with client stakeholders, clinical users, technical teams, Clinical Engineering, and third-party vendors.
Understanding of clinical monitoring criticality, patient-safety impact, and escalation requirements for monitoring outages or degraded service.

Nice To Haves

Hands-on experience with Philips PIC iX / Patient Information Center iX or comparable enterprise patient-monitoring platforms is strongly preferred.
Experience with Philips PIC iX upgrades, central-monitoring servers/consoles, or transitioning monitoring environments to enterprise-managed networks.
Experience supporting bedside monitors, telemetry/central-monitoring workflows, nurse-station monitoring, or other medical-device connectivity.
Familiarity with healthcare integrations and interfaces, including HL7 and application/device data flows.
Relevant Philips/vendor, ITIL, healthcare IT, network, or technical certifications.
Hands-on experience managing Incidents, Problems, Changes, and Service Requests using ServiceNow or a comparable ITSM platform.

Responsibilities

Provide L2/L3 production support for patient-monitoring applications and connected monitoring environments, including incident investigation, troubleshooting, resolution, and service restoration.
Support Philips patient-monitoring environments, including PIC iX / Patient Information Center iX, related servers, nurse-station and central-monitoring workflows, and network-connected dependencies.
Troubleshoot application, server, interface, device connectivity, network, configuration, user-access, and data-flow issues affecting patient-monitoring operations.
Manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures.
Perform root-cause analysis for recurring or complex application issues and implement corrective and preventive actions.
Collaborate with clinical users, Clinical Engineering, infrastructure, server, network and interface teams, field and desktop teams, vendors, and other IT support groups to resolve monitoring and workflow issues.
Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures; identify opportunities for automation and continuous service improvement.
Support application and platform upgrades, patches, configuration changes, testing, network transitions, production deployments, go-live, and stabilization while minimizing impact to patient care.
Coordinate with Clinical Engineering/Biomed, network, server/infrastructure, field services, clinical users, and third-party vendors for issue resolution, upgrades, testing, and production changes.