Remote Monitoring Equipment Specialist - Roper St. Francis Office Park

Roper St. Francis Healthcare • Ladson, SC

3d • Onsite

About The Position

The Remote Monitoring Equipment (RME) Specialist is responsible for the programming, installation, pickup and troubleshooting of telemonitoring and emergency response equipment on home care patients. The RME Specialist will be responsible for the initial set-up instructions with the patients in their home environment which will include a test transmission. The RME Specialist will load the set-up data as well as assigned equipment in the correct data base for testing and installation. The RME Specialist will be responsible for troubleshooting either over the phone or at the home when equipment issues occur. The RME Specialist will coordinate and communicate with the vendor customer service department and technicians as well as the Home Care Program Coordinators as needed. The RME Specialist is responsible for retrieving equipment in a timely manner when services are discontinued as well as cleaning and inspecting the equipment before redistribution.

Requirements

• High school diploma or equivalent (required)
• One year of experience in a home health environment, geriatrics, social work, or community health organization or one year of experience with equipment installation and management (required)
• Proficient use of a computer, including but not limited to spreadsheets.
• Knowledge of equipment troubleshooting and basis installation and set-up.
• Must have ability to use standard office equipment such as telephones, fax machines, computer terminals, etc.
• Must be able to work efficiently under stressful conditions and time constraints.
• Demonstrated skills with providing education to others.
• Demonstrates appropriate verbal and written communication skills.
• Requires frequent bending, stooping, standing, stretching, walking and sitting.
• Requires full range of body motion, including, handling and lifting equipment, manual and finger dexterity, eye-hand coordination and safe driving skills.
• Occasionally lifts and carries items weighing up to 50 pounds.
• Requires frequent talking in person and on the telephone.
• Vision correctable to within normal limits.
• Hearing required (hearing aid permitted).
• Requires fine motor coordination, operation of motor vehicle (or available transportation), operation of medical and office equipment or machinery.
• Requires traveling locally.
• Exposure to environmental factors (weather, unsafe home environments), chemicals, solvents, bactericidal agents, body fluids, and animals.

Nice To Haves

• Associate degree or technical certification (preferred)
• CMA certification

Responsibilities

• Performs initial contact, set-up and delivery with installation of telemonitoring and/or emergency response equipment in the patient’s residence.
• Provides education and training for the patient/caregiver on the use of equipment.
• Performs routine maintenance, troubleshooting, inventory, and inspection on the assigned equipment.
• Coordinates with the Telemonitoring nurse, Lifeline group, and clinicians on equipment issues, patient identified needs, and scheduling.
• Retrieving equipment in a timely manner when services are discontinued.
• Cleaning and inspecting the equipment before redistribution.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED