Call Center Operator — Physician Partners OBGYN — Roper St. Francis Office Park

Roper St. Francis Healthcare•Ladson, SC

1d•Onsite

About The Position

An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.

Requirements

High school diploma
Two years recent customer service experience or related healthcare experience
At least one year call center experience or telephone customer/patient service experience
Typing 40 wpm
Knowledge of medical terminology
Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred
Strong verbal and written communication skills including good voice quality; good diction and articulation are required
Demonstrates active listening skills
Good problem solving skills
Demonstrates ability to handle multiple tasks at the same time
Demonstrates good teamwork
Positive, enthusiastic, helpful personality
Ability to work autonomously and exercise independent judgment
Must be detail oriented and possess good organizational skills
Must maintain strict confidentiality of patient information
Frequent sitting
Frequently requires long periods of working interactively with a telephone, computer or other devices
Intermittent walking, standing, stooping, bending
Ability to work in a limited space
May require lifting or moving items up to 25 lbs
Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment
Constant talking or hearing
Corrected hearing and vision to normal range
No exposure to blood, body fluids or tissue
Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment
Normal office environment
Ability to read and comprehend

Nice To Haves

Familiarity with medical terminology preferred

Responsibilities

Maintaining accurate on-call scheduling for all RSFPP physicians
Serving as primary point of contact for RSFPP physician practices during off-hours
Contacting on-call physicians when protocol requires
Performing financial reconciliation/Payment Research
Appointment scheduling
Insurance verification
Coordination of precertification (for referrals to specialists, etc.)
Acceptance of payment for new patients and class/event registrations
Providing accurate and efficient telehealth services including general information, provider referral, class registration and client assistance to patients or health plan members
Upholding the standards and strategic goals of the company wide Customer Services program
Promoting quality service