Call Center Operator — Physician Partners OBGYN — Roper St. Francis Office Park

Roper St. Francis Healthcare•Ladson, SC

16h•Onsite

About The Position

This role is responsible for maintaining accurate on-call scheduling for all RSFPP physicians. The operator will serve as the primary point of contact for RSFPP physician practices during off-hours, including contacting on-call physicians when protocol requires. Responsibilities also include financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification for referrals to specialists, and acceptance of payment for new patients and class/event registrations. Additionally, the candidate will provide accurate and efficient telehealth services, including general information, provider referral, class registration, and client assistance to patients or health plan members. The candidate must uphold the standards and strategic goals of the company-wide Customer Services program and promote quality service.

Requirements

High school diploma
Two years recent customer service experience or related healthcare experience
At least one year call center experience or telephone customer/patient service experience
Types 40 wpm
Knowledge of medical terminology
Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred
Strong verbal and written communication skills including good voice quality; good diction and articulation are required
Demonstrates active listening skills
Good problem solving skills
Demonstrates ability to handle multiple tasks at the same time
Demonstrates good teamwork
Positive, enthusiastic, helpful personality
Ability to work autonomously and exercise independent judgment
Must be detail oriented and possess good organizational skills
Must maintain strict confidentiality of patient information
Corrected hearing and vision to normal range

Nice To Haves

Familiarity with medical terminology preferred

Responsibilities

Maintaining accurate on-call scheduling for all RSFPP physicians.
Serving as primary point of contact for RSFPP physician practices during off-hours.
Contacting on-call physicians when protocol requires.
Performing financial reconciliation/Payment Research.
Appointment scheduling.
Insurance verification.
Coordination of precertification for referrals to specialists, etc.
Acceptance of payment for new patients and class/event registrations.
Providing accurate and efficient telehealth services including general information, provider referral, class registration and client assistance to patients or health plan members.
Upholding the standards and strategic goals of the company wide Customer Services program.
Promoting quality service.