CALL CENTER OPERATOR

Sun Life Health • Casa Grande, AZ

3d • Onsite

About The Position

Patient Support – Connect, Schedule, and Care! We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.

Requirements

• Comfortable using multi-line phone systems
• Computer literate, organized, and able to thrive in a fast-paced environment
• High School diploma or equivalent
• Experience using multi-line phone systems

Nice To Haves

• Bilingual (English/Spanish) preferred, but not required

Responsibilities

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance
• Support staff with scheduling overflow and special patient needs

Benefits

• 2 weeks PTO
• 10 paid holidays
• sick time
• medical (HSA/FSA)
• dental
• vision
• life
• short- & long-term disability
• 403(b) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED