Call Center Operator

Prestige Medical Group • Woodstock, GA

2d • $18 - $25 • Onsite

About The Position

Call Center Operator / Front Desk Receptionist needed at a rapidly growing medical practice that currently has five (5) offices: Four (4) Medical Offices with Med Spas, between Jasper, Canton, Roswell, and Rome. Then we also have Pediatrics in Jasper and Canton. Between these locations we currently have 26 Medical Providers (a combination of MDs, NPs, & PAs). Our practice has been rapidly growing over the past 21 years and has plans in place for additional providers to join us in January 2026 along with additional locations to open in 2026 to further our growth! This position will eventually be stationed in our New Woodstock Office that is scheduled to open March 2026. We do allow Call Center employees to be cross trained as a Front Desk Coordinator, which provides the opportunity to grow within the company and even work at multiple locations.

Requirements

• A minimum of 2 years of Call Center or Front Office experience in a clinical setting is required
• Excellent Computer Skills Required
• Must be willing to work at our Jasper and Woodstock locations
• Must be Punctual & Dependable
• Must be able to multi-task, & work well under pressure in a fast paced environment
• Must be a Team Player & Possess Strong Communication/Leadership Skills
• Must possess excellent Customer Service Skills
• Ability to Commute: Jasper, GA 30143 (Required)
• Ability to Commute: Woodstock, GA 30188 (Required)

Nice To Haves

• Epic EHR Experience Preferred
• flexibility to work at other locations is a desired qualification
• Epic: 1 year (Preferred)
• Call center: 2 years (Preferred)
• Medical Front Office (Preferred)
• Medical Terminology (Preferred)

Responsibilities

• Answer high in-coming phone call volumes
• Process / route those inner-office communications accordingly
• Appointment Scheduling
• Processing/Routing Incoming Faxes
• Processing / Returning Online Appointment Requests (Treatspace)
• Assist with outgoing calls; returning voicemails and or assisting with appointment reschedules.
• Check-In/Check-Out Process of Patients, abiding by office protocols
• Processing all patient registration/intake forms
• Patient Demographic Updates
• Insurance Eligibility/Benefits Verifications
• Collecting Copays, Balances, & Deductibles
• Appointment Confirmations
• Scanning/Processing Medical Records
• Referrals/Outside Facility Appointment/Procedure Scheduling

Benefits

• Competitive Salary based on experience
• Group Health Insurance, Dental, & Vision
• 401K Plan Participation with employer matching
• Paid Holidays
• Paid Time Off
• Wellness Benefit
• Spa Benefit
• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed